Bought item supposedly UK, custom charges fun.

Justintime · 16 Jun 2012 at 21:39

Basically, bought an item from the rainforest from a seller with 'UK' in their name. Noticed it was taking a rather long time for said item to be delivered and contacted them about 2 weeks later. Got a reply that it was coming from Canada, also noticed there was no 'UK' in the name anymore, they were now named 'XXXX Canada'. Have verified by checking my email that i did not make a mistake they indeed were named 'XXXX UK' when i ordered it.

Took 4 weeks and ended up with a 18.00 customs charge in all, 8 of those being a RM 'handling fee' :rolleyes:

Do i have a leg to stand on regarding reimbursement?

Burned_Alive · 16 Jun 2012 at 21:40

Should've rejected the parcel really.

RomanNose · 16 Jun 2012 at 21:41

Contact card company, but I wouldn't waste your time on £18 unless you feel you have a good chance of getting it back.

Goso · 16 Jun 2012 at 21:41

not to sure my friend, but they styled all over you!

Justintime · 16 Jun 2012 at 21:59

RomanNose said:
Contact card company, but I wouldn't waste your time on £18 unless you feel you have a good chance of getting it back.

Not too fussed about the money so much as i felt a bit gyped as they fully well knew i'd probably end up paying a lot more. Latest feedback for said seller reflects my sentiments as well, seems a few others were taken.

EdwardTeach · 16 Jun 2012 at 22:08

Justintime said:
Not too fussed about the money so much as i felt a bit gyped as they fully well knew i'd probably end up paying a lot more. Latest feedback for said seller reflects my sentiments as well, seems a few others were taken.

I'm sure it can't hurt to contact amazon.

Pestilence · 16 Jun 2012 at 22:11

That's particularly douchey behaviour on their part. If they're selling on Amazon, contact Amazon about it as a first measure.

Justintime · 16 Jun 2012 at 22:16

EdwardTeach said:
I'm sure it can't hurt to contact amazon.

I did, just checked my email and they've replied:

Hello Mr ,

I'm sorry to hear the seller mis-represented themselves and that you had to incur the extra charge.

According to the ........ Participation Agreement, all Marketplace sellers are required to charge their buyers a pre-set postage charge. You're therefore not required to pay any additional postage.

We advise you to contact the seller for a refund of the additional charges. In the event that you cannot resolve the issue with your seller, you may wish to read through the terms of our A-z Guarantee:

I hope this helps. We hope to see you again soon.

iviv · 17 Jun 2012 at 00:03

Justintime said:
I did, just checked my email and they've replied:

Do that then?

The Halk · 17 Jun 2012 at 00:13

Excellent, that looks really positive. Between the lines that seems to read - if they won't refund you we'll force them.

Pestilence · 17 Jun 2012 at 00:25

The Halk said:
Excellent, that looks really positive. Between the lines that seems to read - if they won't refund you we'll force them.

Totally.

Amazon's customer service has been bothing but fantastic in my experience.

OP: Contact the seller with the information Amazon provided. Job done.

moody · 17 Jun 2012 at 00:32

That Amazon reply refers to postage charges not customs. If you buy from a marketplace seller who is overseas you have to pay any customs charges yourself.

Caseh · 17 Jun 2012 at 00:49

moody said:
That Amazon reply refers to postage charges not customs. If you buy from a marketplace seller who is overseas you have to pay any customs charges yourself.

I've never had to. When I've had things shipped from overseas through Amazon it's always turned up with a "customs paid" sticker/stamp.