Hi all,
Hoping that you lot can use your collective knowledge and help me with an issue.
The business I work for is an online gambling company, we run several bingo and casino sites and we employ hosts to sit in the chat rooms and talk.
Now 1/2 of the hosts are home hosts and I have NEVER heard such a small group of people have so many issues with routers, internet connections etc.
So, we need to start monitoring the issues, we are already monitoring instances and times of these technical issues happen but we were wondering if there is anyway we can ask for proof?
Which is where I need your help, how would you in this case ask they prove the different issues? Can they be proven?
I was thinking logs for computer/router issues but they can be faked (although some can't change resolution on the PC), internet issues - could the ISP provide a document proving it?
My only other suggestion was that we buy them dongles and they must use those to chat with.
Hoping that you lot can use your collective knowledge and help me with an issue.
The business I work for is an online gambling company, we run several bingo and casino sites and we employ hosts to sit in the chat rooms and talk.
Now 1/2 of the hosts are home hosts and I have NEVER heard such a small group of people have so many issues with routers, internet connections etc.
So, we need to start monitoring the issues, we are already monitoring instances and times of these technical issues happen but we were wondering if there is anyway we can ask for proof?
Which is where I need your help, how would you in this case ask they prove the different issues? Can they be proven?
I was thinking logs for computer/router issues but they can be faked (although some can't change resolution on the PC), internet issues - could the ISP provide a document proving it?
My only other suggestion was that we buy them dongles and they must use those to chat with.