brand new laptops won't update

[Banzai_Joe]

God, i'm really having a day of it today.

Got 2 brand new Lenovo E530 laptops, win 7 pre-installed with win8 upgrade disks.

Both laptops keep failing on windows updates. They install loads, then you obviously have to keep restarting or shutting down, but as it reboots and clocks up about 65 new installs, it gets to the end and fails, so reverts back.

Eventviwer is about as much use as a fishnet ******* johhny, and only reports that windows updates failed. Great, thanks for that Microshaft!
It tells me all the updates that failed, but says that a reboot will allow the install.
It doesn't.
Each time i reboot into windows the shutdown message is showing. So i shutdown, reboot, only for it to try and install 65 updates, but then fails, reverts, reboots, then shows the shutdown message appears again.

Just a sad loop with no fix.

Anyone got any ideas? The suppliers are uncontactable right now, but they were brand new sealed laptops.

 

[L33]

Anything of interest in c:\windows\windowsupdate.log?

 

[d_brennen]

Are they already SP1? You can try to reset update components with this http://support.microsoft.com/kb/971058. Alternatively you can reset the update components and re register Windows update components with this .bat

Spoiler

net stop bits
net stop wuauserv
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
rmdir %windir%\softwaredistribution /s /q
sc.exe sdset bits DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
sc.exe sdset wuauserv DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
cd /d %windir%\system32
regsvr32.exe /s atl.dll
regsvr32.exe /s urlmon.dll
regsvr32.exe /s mshtml.dll
regsvr32.exe /s shdocvw.dll
regsvr32.exe /s browseui.dll
regsvr32.exe /s jscript.dll
regsvr32.exe /s vbscript.dll
regsvr32.exe /s scrrun.dll
regsvr32.exe /s msxml.dll
regsvr32.exe /s msxml3.dll
regsvr32.exe /s msxml6.dll
regsvr32.exe /s actxprxy.dll
regsvr32.exe /s softpub.dll
regsvr32.exe /s wintrust.dll
regsvr32.exe /s dssenh.dll
regsvr32.exe /s rsaenh.dll
regsvr32.exe /s gpkcsp.dll
regsvr32.exe /s sccbase.dll
regsvr32.exe /s slbcsp.dll
regsvr32.exe /s cryptdlg.dll
regsvr32.exe /s oleaut32.dll
regsvr32.exe /s ole32.dll
regsvr32.exe /s shell32.dll
regsvr32.exe /s initpki.dll
regsvr32.exe /s wuapi.dll
regsvr32.exe /s wuaueng.dll
regsvr32.exe /s wuaueng1.dll
regsvr32.exe /s wucltui.dll
regsvr32.exe /s wups.dll
regsvr32.exe /s wups2.dll
regsvr32.exe /s wuweb.dll
regsvr32.exe /s qmgr.dll
regsvr32.exe /s qmgrprxy.dll
regsvr32.exe /s wucltux.dll
regsvr32.exe /s muweb.dll
regsvr32.exe /s wuwebv.dll
regsvr32 /s wudriver.dll
netsh winsock reset
net start bits
net start wuauserv
bitsadmin.exe /reset /allusers
shutdown /r

Save on desktop with Notepad as update.bat, file type All Files. Right click file on desktop, run as Admin

 

[Banzai_Joe]

Got it sorted now thanks.
Rang Lenovo....it's an acknowledged issue with the OS build.
They remoted into each laptop and sorted a couple of installs out and job done.
Pretty simple really, but would never know to do that unless instructed.

Cheers