Brand new s20 FE 5G is faulty

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413x

413x

Caporegime
Joined
13 Jan 2010
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So after looking into what I thought was me. I now know the s20 FE I have has a faulty touch screen.

I use swype on my keyboard a lot and it's so bad I can't use that anymore

The phone is popular. Interested in anyone else having just issues?
 
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N89CZQG.jpg


That's me drawing a circle without taking my finger off.

Great. Looks like this isn't an isolated issue. And may be a fault.

I will be getting rid of this and getting a pixel I guess. Others have said no good getting a replacement
 
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GMac11 said:
Mine is winging its way back from the repair centre as we speak. I’m not holding my breath that the issue is resolved but they told me they replaced some parts :p
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Looks like this is... Intermittent

I can't replicate the issue today . Which is obviously the worst type of issue. Because you can guarantee they won't see the issue when they get it
 
GMac11 said:
So my S20 FE arrived back from the repair centre on Monday and unsurprisingly it's exactly the same. It seems they have fitted a new screen ( what internal work they did I'm not sure) but the problem still exists.
Funny I never received an invoice(for want of a better word) or a checklist of what work was carried out.

I'm pretty much done with it and have been enjoying the iPhone 12 so much in the meantime that I'll probably keep it.
What recourse do I have with Samsung now? The company as a whole don't seem to want to take ownership of the issue and unfortunately their own touch tests (using their own built in software) does not show up the ghost touch issue so they're very much just taking my word for it.

I can't be bothered with another repair and a replacement might be ok as I could sell it on as brand new but ideally I'd just like some money back from them but as I'm outside the 30 day return period they are only obliged to facilitate the first two options.
Does anyone else have a similar experience with Samsung and how to coax them into a potential refund?

The only other option is to sell it but I can't knowingly sell it with this issue.
Click to expand...

Yeah it's really annoying. Mine is so intermittent I think I'm basically going to live with it.

I know sending it back they will find no fault.
It definitely is worse in certain environments. If its wireless charging its really bad. I wonder if its like a grounding type issue or something.

Wish I had never bought it. Also tempted to sell it and hope buyer doesn't really notice.
 
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