British Gas Home Serve

[raymondh]

Hi has anyone had the same issue, I have subscribed to homecare since geting a new boiler Intergas , BG serviced the boiler the last 2 years, Last week the engineer turned up to complete the annual service , took one look at the boiler and said he had not seen this one before, went away and explained BG no longer service boilers made by Intergas even though they wwere one of the best makes and usually found in businesses. He advised me to contact Homecare and have my money returned. Unfortunatly they would only credit after I renewed in January not from when they discontinued supporting the range. My point was they have my boiler on record and if the decision was made say last August they should have contacted me and cancelled my subscription. Any thought. PS I have 7 year warranty so all BRitish Gas were covering was the Service

 

[mickyflinn]

Your going to have to get another service/care plan from elsewhere to keep your warranty active so don't delay as the boiler manufacturer may stop the warranty.

As for your money , push harder for a refund as they can't provide a service you paid for.

 

[Gremlin807]

Hi
I’ve had the same issue.
Had an Intergas boiler fitted at my daughters house 2017, covered by BG Home Serve.
Late October 2024 the boiler stopped -turned out to be a fault with the gas meter, but the BG guy who came out said that BG had stopped servicing Intergas boilers a while back.
Queried BG by their website and was offered £200 (8 months) refund, which they have paid. That takes us back to March.
The question is, exactly when did BG stop servicing the Intergas boilers, and as the OP has said - why were we not informed and subscriptions automatically cancelled?