British Gas serviced my boiler , now have no hot water!

neocon · 5 Jul 2016 at 22:55

Pilot light is on, boiler comes on for 1 minute then goes off leaving just the pilot light on.

Utter rubbish from British Gas

PapaLazaru · 5 Jul 2016 at 22:56

Reboot it.

Raikiri · 5 Jul 2016 at 22:56

0800 048 0202

Sirrel Squirrel · 5 Jul 2016 at 22:56

Call them, they'll come and rectify it.

Nabzlfc · 5 Jul 2016 at 23:10

Sirrel Squirrel said:
Call them, they'll come and rectify it.

+1....

neocon · 5 Jul 2016 at 23:17

I hope so, will call tomorrow

lafemmefatale · 5 Jul 2016 at 23:43

This thread feels so redundant it could live in 1985.

Ceryndrion · 5 Jul 2016 at 23:48

If I based the manner of handling this on many of the customers I deal with, the answer is to call them, email them, go on twitter and complain that they didn't fix it a week ago before you told them of any issue, then call again and scream at the call handler and threaten them with legal action because no hot water has cost you millions in lost business..

Or do it the GD way.. poop through their letterbox..

demonix · 6 Jul 2016 at 12:48

It could just be that they messed up somewhere and the cut off is just a safety system kicking in like it does on condenser boilers where if the pipe leading to the drain/outside is blocked and the water level is up to the cap on top of the pipe then the boiler will fire up bit will cut off in short order (this is just an example from my experience, but the issue might be from a different safety system).

wildman · 6 Jul 2016 at 14:52

facebook them, i know, i know facebook grrrrrr, but companies seem to be way more responsive when they get bad facebook press. I did this with Ikea and they had my problem resolved in an hour.

cadmunkey · 7 Jul 2016 at 00:10

I've had a contract for years and never been hassled about buying any extras. Maybe it's down to the individual engineer who visits ? They might be on commission or something

JanM · 7 Jul 2016 at 00:35

Just have a cold bath, its summer hahaha

Illgresi · 7 Jul 2016 at 07:50

Have you tried opening the water input valve?

I had a technician come to check our boiler once, and he left the input valve turned off hence, no hot water.

Orionaut · 7 Jul 2016 at 07:58

This is why I prefer to read up and fix my own stuff!

Gixer · 7 Jul 2016 at 08:21

Probably best to let BG sort it out if they caused the situation and you're not too clued up on boilers.

My experience with BG was poor. Had a BG engineer round to do a free check on my boiler on buying my house and he said it was all OK apart for the way it was connected to the main water supply. Why he said that I don't know as on having my boiler serviced I had the system checked and it was as good as it could get! bizarre.

peterwalkley · 7 Jul 2016 at 10:44

cadmunkey said:
I've had a contract for years and never been hassled about buying any extras. Maybe it's down to the individual engineer who visits ? They might be on commission or something

Same here. The engineers don't try and sell stuff beyond giving me a leaflet in with the annual service paperwork but I do get a load of follow up sales calls the month after.

tom_e · 7 Jul 2016 at 10:48

OMG WHY AREN'T BRITISH GAS TELEPATHIC!?! THEY ACTUALLY EXPECT ME TO CONTACT THEM BEFORE THEY'LL FIX SOMETHING, IT'S LIKE LIVING IN THE STONE AGE1111!!!1!1!!!

Mistakes happen, no one is perfect, call them get it sorted problem solved.

wolfie138 · 7 Jul 2016 at 12:31

is this the stage of things now, immediately go onto a board and moan about something instead of just callling up the guys and telling them to coe and sort what they broke?

Kuros · 7 Jul 2016 at 14:14

Pretty much, although it pays to go into twitter first or the like.
No company wants their public facing wall filled with complaints..