Broadband connection dropping

Dave1240 · 11 May 2014 at 19:03

I have had this problem for over 6 months now!, I have no clue whatsoever why this happens but it does. I am on my computer and it will randomly drop connection to the internet but I can remote desktop into my 2nd pc and gain internet from that pc.

I am using powerline adapters on both PC and both are using different Ethernet 5 port switches. This past week when I have remotely connected to the 2nd PC, that PC has now started dropping the internet connection but the computer I am on is working fine :confused:

..

My ISP has said that I have no disconnects from them.

I have to click troubleshoot problems and it is saying DNS not working or something. Then randomly start working again!.

Any ideas what is going on?.

Thanks

bremen1874 · 12 May 2014 at 00:14

It's probably the Powerline connection playing up.

MissChief · 12 May 2014 at 01:34

Yup, run a cable direct if you can to rule out anything else.

Dave1240 · 12 May 2014 at 02:19

I was thinking if the power line adapters were playing up I would have problems using remote desktop?.

bremen1874 · 12 May 2014 at 02:57

Quite possibly. It's just that if Powerline adapters are involved they're usually a good place to start.

When the Internet drops check the connectivity to the router (Ping or try and connect to the configuration pages).

Dave1240 · 12 May 2014 at 19:46

Windows Network Diagnostics Publisher details

Issues found
The connection between your access point, router, or cable modem and the Internet is brokenThe connection between your access point, router, or cable modem and the Internet is broken
The network gateway is accessible, but Windows couldn’t receive network traffic from the Internet. Detected Detected
Your broadband modem is experiencing connectivity issues Not run

The default gateway is not availableThe default gateway is not available
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway. Fixed Fixed
Reset the "Local Area Connection" adapter Completed
Investigate router or broadband modem issues Not run

Issues found Detection details

6 The connection between your access point, router, or cable modem and the Internet is broken Detected Detected

The network gateway is accessible, but Windows couldn’t receive network traffic from the Internet.
Your broadband modem is experiencing connectivity issues Not run

Restart your broadband modem: 1. Unplug or turn off the modem. 2. After all the lights on the modem are off, wait at least 10 seconds. 3. Turn the modem on or plug it back into the power outlet. To restart a modem that has a built-in battery, press and quickly release the Reset button. If this doesn't fix the problem, contact your Internet service provider.

6 The default gateway is not available Fixed Fixed

The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.

When the internet drops I cannot get into router but can start remote desktop and use the internet on that.