Broadband Performance Issue (Countryside)

[bertles86]

Hi folks,

I am trying to clarify the issue with my parents broadband speed out in the sticks.

Information as follows:



System Log:

2/22/2013 8:45:44> netMakeChannDial: err=-3000 rn_p=804e00a8
2/22/2013 8:45:44> netMakeChannDial: err=-3000 rn_p=804e00a8
2/22/2013 8:45:45> Last errorlog repeat 1 Times
2/22/2013 8:47:19> netMakeChannDial: err=-3000 rn_p=804e00a8
2/22/2013 9:12:0> Last errorlog repeat 576 Times
2/22/2013 9:13:16> netMakeChannDial: err=-3000 rn_p=804e00a8
2/22/2013 9:13:22> Last errorlog repeat 5 Times
2/22/2013 9:13:42> netMakeChannDial: err=-3000 rn_p=804e00a8
2/22/2013 9:13:45> Last errorlog repeat 2 Times
2/22/2013 9:13:51> netMakeChannDial: err=-3000 rn_p=804e00a8
2/22/2013 9:13:56> Last errorlog repeat 2 Times
2/22/2013 9:15:54> netMakeChannDial: err=-3000 rn_p=804e00a8
2/22/2013 9:16:20> Last errorlog repeat 2 Times

Router Stats:

Router Settings:

Hardware Info

Router Model: TP-Link TD-W8961ND, less than one year old
ADSL Filter Model: ADSLNation XF-1e, barely six months old

Service Info

ISP Package: Plusnet Value Broadband, 10GB Usage Allowance
Exchange Name: Cranbrook
Exchange Distance: 2.1 miles (by road not straight line)
Broadband Estimate: 4.0Mb

So can anyone help me improve the speed, as I have tried everything obvious!

 

[bledd]

Tried connecting to your test socket?

http://www.hmmm.ip3.co.uk/bt-master-socket-nte5.shtml

 

[bertles86]

Yup, all the above stats are from the test socket.

Plus net claim no line fault.

 

[~Divine~Wind~]

Attenuation seems pretty high mate, what kind of speeds do they normally get?

 

[KIA]

The exchange is probably congested. http://usertools.plus.net/exchanges/

Run the BT speedtest & get the IP profile info by clicking Further Diagnostics after the initial test has finished. http://speedtest.btwholesale.com/

 

[bertles86]

Attenuation seems pretty high mate, what kind of speeds do they normally get?

Usually 2.5mb, but I don't think the TP Link has the flexibility to tweak anything...

 

[bertles86]

The exchange is probably congested. http://usertools.plus.net/exchanges/

Run the BT speedtest & get the IP profile info by clicking Further Diagnostics after the initial test has finished. http://speedtest.btwholesale.com/

Thanks KIA, if its congested, what are the options? Sat broadband?

 

[WotDa]

Thanks KIA, if its congested, what are the options? Sat broadband?

Wait for BT to sort the congestion or have a chat to vFast. They might not be able to provide a service, but if they can it'll be cheaper than satellite.

 

[bertles86]

I like the look of vfast!!

 

[bertles86]

Run the BT speedtest & get the IP profile info by clicking Further Diagnostics after the initial test has finished. http://speedtest.btwholesale.com/

Download speedachieved during the test was - 0.1 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :5.34 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 4.5 Mbps

 

[WotDa]

Download speedachieved during the test was - 0.1 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :5.34 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 4.5 Mbps

Did you do the 'third' test after this?

 

[KIA]

Thanks KIA, if its congested, what are the options? Sat broadband?

Satellite is an expensive option. http://www.toowaydirect.com/purchase/

Can they get vfast?

 

[bertles86]

Did you do the 'third' test after this?

I tried. When I entered the username given for the third test and saved it into my router config, the router wouldn't go 'up' and remained down so the test wouldn't connect.

 

[bertles86]

Satellite is an expensive option. http://www.toowaydirect.com/purchase/

Can they get vfast?

I know Tooway well, thanks.

The vfast checker says initial tests show they can get it.

How reliable is it?

 

[bertles86]

Solved!!

Speed now 4.26mb!

Plus Net support had told me to alter the router settings to PPPoE before Christmas, I just changed it to PPPoA and voila!

 

[WotDa]

The vfast checker says initial tests show they can get it.

How reliable is it?

Not the best, I'm in a big block of green and couldn't get a service from them. As you've probably read they'll do a survey from their office and if it looks like you can get the service they'll send an engineer out to do a site survey.

Solved!!

Speed now 4.26mb!

Plus Net support had told me to alter the router settings to PPPoE before Christmas, I just changed it to PPPoA and voila!

 

[KIA]

Solved!!

Speed now 4.26mb!

Plus Net support had told me to alter the router settings to PPPoE before Christmas, I just changed it to PPPoA and voila!

Ah, we should have spotted that.

Good job.

 

[bertles86]

Cheers for all the tips, it's settled after a couple of hours to 1.8mb which is about where it was give or take.

Best they're going to get out here!