Broken DVD Recorder, can it be sent back?

MikeHunt79

MikeHunt79

MikeHunt79

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My friend bought a DVD recorder last month, and either threw away or lost the box and receipt.

Is has now gone wrong, it wont read any disks, even tho the tuner works ok.

Can it still be sent back? It's a Samsung.

I know with PC parts you can just RMA it based on the serial number... Is it the same with consumer electronics like DVD recorders?
 
If he bought it from a shop he may be able to take it back and just swap it for another machine sans packaging etc. as long as he can prove when he bought it.
 
I've often sent things back without the box, more often than not they do ask for a receipt sadly but you have nothing to loose doing an RMA. I also normally send things straight back to the manufacturer rather than going via the place I've purchased it from, always seems better service I find and I'm yet to find a manufacturer who has stated it needs to go via a shop/place of purchase.

I'm sure they could track when the product was made via the serial number so that should provide evidence it's less than a year (or whatever the warranty period is) old.
 
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