broken MX518...

Aod · 28 Mar 2009 at 09:46

the left mouse button on my MX-518 is slightly broken, making it very hard to double-click.
i sent an email to logitech, telling them about the problem.
i've heard much about Logitechs fantastic customer support - whats the chance that they'll send me a new one?

i've had it since release

RIZZEE · 28 Mar 2009 at 11:07

best bet is to wait for a reply tbh

hows the mouse? im thinking about getting one

LukeTW · 28 Mar 2009 at 11:19

Mine has never had a problem, ive had it about 2-3 years

Best mouse imo.

Nimble · 28 Mar 2009 at 11:23

I would phone them, I didn't get a reply any of the times I emailed them.

The Deuce · 28 Mar 2009 at 11:45

ring them and tell them you are gonna sue them for RSI on your mouse finger...lol

Aod · 28 Mar 2009 at 17:01

RIZZEE said:
hows the mouse? im thinking about getting one

best mouse in the world

otherwise i'd have replaced it by now

Liquidfox · 28 Mar 2009 at 18:33

Awesome mouse. Still the best £30 i've ever spent

TALON1973 · 28 Mar 2009 at 20:15

speak them on the phone ... if they start asking questions about pid number just say you cant read it .. as they normally ask for receipt ... although if you blag it they will give u a new mouse

Zico · 29 Mar 2009 at 17:45

Logitech have a 3 year warranty on mice. I had to log a warranty request with them last year online via there support pages. I didn't have the paper receipt to hand though I found the details from the online retailer.

Posted that as proof of purchase along with the serial number etc. and they sent out the new mouse within a week.