Broken S-max

Skywalker

Skywalker

Skywalker

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Joined
3 Dec 2003
Posts
2,486
Location
brighton
Our 61 plate from new S max which has only done 17k miles is broken. We where driving down the road Monday right next to the dealer (luckily) when the car suddenly decided to be very hesitant and stutter, no power and engine management light on. I drove straight in to the dealer with the engine running and basically gave them the keys and told them to fix it as we have had so many problems with the car since new.

They called a few hours later and told us they cant find what the issue is. They found the engine had overheated and dropped all the coolant and dumped some in one of the spark plugs. It could be as simple as a spark plug causing a misfire, head gasket has gone or the whole engine is now written off. They haven't managed to do anything yet as they haven't changed a spark plug on one of these engines before :eek::confused:

Anyone have any ideas what could be wrong as obviously they don't know and we are stuck with a hire car the misses wont drive as we have been given a fiat mini bus which is to big for her and with no parking sensors :eek:

Thanks very much - Luke
 
Have no idea as we where just driving slowly as it's a built up area and total distance was about 1 mile, I never really put my foot down till it's warmed up because of the turbo.
 
Turns out it was a spark plug. They have no idea where the coolant leaked from as well. They still have the car testing everything is ok by putting some miles on it probably using it for a delivery van :rolleyes:
 
And a phone call back just now saying its done it again and destroyed a set of spark plugs and emptied the coolant. They have checked its not the head gasket and wont have a verdict till the end of the week at the earliest :(
 
They have now told me there was oil in the spark plugs so it may be the head gasket :confused:

But like you say Matt, its silly how they rely on a machine to tell them what is wrong most the time and the guy sorting it has been a ford tech for the last 40+ years :rolleyes:
 
A little update, They have taken the cylinder head off and it seems its smashed a piston in the block and the garage are on the phone to ford technical on what they need to replace as they obviously don't know themselves :rolleyes:
 
Richie said:
A lot of what you have said in this thread is absolute pish.

Of course they know what to repair/replace. They cant just go ahead and replace the engine under warranty without authorisation from Ford. Ford will send out the new engine (or bits) and the dealer will fix it. The strip down and replacement of engines is very costly to Ford as it is them that foots the bill from the dealer (labour and parts). They wont allow garages to do it willy nilly.

Its quite obvious by your other posts in this thread you have a massive chip on your shoulder against garages/dealers yet have no idea how they actually operate.
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All I have said in this thread is what the service guys in the dealership have said to me and this has been passed onto you by me saying "They" as I am not fixing the issue myself as its under warranty and have not put a foot in the car since 5 minutes after the fault first occurred.

They do not know what to replace/repair as they still haven't figured out what the problem is and that is why they are on the phone to ford technical

I do not have a chip on my shoulder with this garage/dealer as we are always in a replacement car within 2 hours of any issues and all other issues are eventually dealt with.

I fully understand how garages work with the manufacturer footing the bill as the garage in question is a franchise
 
Matt82 said:
Thats crazy. If a piston was missing, it would have been running on three cylinders, that alone should have been pretty obvious as the note of the engine complete changes :D
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Like I say it happened yards from the dealership so that was lucky. It was stuttering etc but with only a few yards for me to hear its pretty hard and easier to just drop it to them and leave it :D
 
Yes its an Ecoboost

That's the thing they don't know the cause and I am only relaying what the service department are telling me every time they call me up.
 
Ok let me explain this to you once more. They do not know what has caused the malfunction and are on the phone to ford technical support for assistance on the matter. This is what has been told to me personally by the service department at the garage. The rolleyes is because they do not know what is wrong with as I previously stated and I would have thought someone has a franchise in a company would know all about them.

The dealer has been using the car for deliveries to put miles on the car as they where told to do as after they replaced spark plugs they where told to use it rather than give it back to me not knowing if it was just a spark plug. low and behold it happened again as stated.


You state I gave you an impression and I am implying things. I am stating exactly what the service department are telling me. If you wish to think this the wrong way then I am sorry for your misunderstanding if my wording has suggested otherwise.
 
mark66 said:
Jeez what's with all the bad attitude to Skywalker?! Is there some more history going on here?
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I'm used to it with a chunk of people on here, It is the ones I have met and have a friendship and the nicer people on here that matter to me rather than all the people with grudges or a personal problem that wont say what it is. I know what half their problems are and it just makes me sad.

I am slightly annoyed at the whole saga but I know it will get fixed eventually and the dealership as a whole have been fantastic with constant updates etc, although someone will probably draw their own conclusion that I think they are all a bunch of monkeys and I hate them and wish that the building would burn down :rolleyes: (yes I used a rolleyes)
 
Well an update from what the garage have told me "we are waiting on a gasket that is on back order with an unknown ETA, We are having to replace half the internals of the engine"
 
List of damage/failures being replaced/fixed

Short block
Cylinder 2 (cant remember exactly what)
Head gasket

They have told us earliest of end of next week the car will be fixed, So in other words the week after that.

To top it all off when we where there last the car was on axle stands as 1 of the tyres was flat due to damage/punctured tyre
 
Well we where meant to get it back last week but they couldn't get it started and it now seems where the block was open so long the injectors are stuck open and they are now replacing these. So at the current moment they still have the car .
 
Well we have the car back now , They replaced the short engine I think he said lol. Fingers crossed it doesn't blow up anytime soon lol
 
Spoke to soon as we had travelled 12 miles and filled her up with petrol on the way back 2 miles from home only to be pulled over as it emptied all the fuel and coolant over the Old Shoreham road (sorry locals) and is now back at the dealers with what seems to be the same problem :(
 
Yes I could see the petrol gushing out as it was on the side of the road and green liquid and after I tasted it, it was coolant and lucky it wasn't dog or cat pee pee lol.
 
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