BSOD Error On Dell PC

2L84SLEEP · 2 Aug 2009 at 11:02

Hi all

Mother-in-laws Dell PC has developed a BSOD error whenever she is loading Windows XP. I have been charged with trying to fix it but have pretty much come to the end of my tether with it and I am looking for last ditch ideas. Error occurs whenever Windows XP is loading, just after the Knight Rider type bar has disappeared. It sounds like the hard drive switches off and then the BSOD error appears. BSOD states that there is a page_fault_in_nonpaged area and down below mentions the error 0x0000050 (0x8008800, 0x00000000, 0xff82096c, 0x00000000). This error appears on every load and when I try and boot in safe mode it just hangs at mup.sys.

Does anyone have any ideas before I save what I can from her hard drive, pics etc and try and reinstall windows?

Thanks

oggmonster · 2 Aug 2009 at 12:47

Can you get into safe mode? Have your tried doing a chkdsk /r or a repair install? Page_fault_in_nonpaged_area can sometimes mean problems with the virtual memory on your HDD. A CHKDSK /R or a repair install should solve your problem if this is the case

You may wanna run a memtest too, to see if theres any problems with memory caching

Xappy · 2 Aug 2009 at 12:52

I had exactly this problem and it was resolved by removing a faulty DIMM, but oggmonster is correct in that it could also refer to virtual memory rather than regular memory so that's also worth checking.
If you can't get into safe mode try removing anything non-essential and see if it boots; if not then go through systematically removing the essential things starting with the memory and see if it boots up at any point. Obviously you might need some spare bits and pieces for this step.
I once had a USB wireless adapter that would cause any pc to BSOD shortly after it was plugged in.

2L84SLEEP · 2 Aug 2009 at 15:33

Thanks for the replies, not to famliar with chkdsk /r, as stated, when I try and run in safe mode, it just hangs at mup.sys. Is it possible to run chkdsk /r when the drive is connected to my existing PC as as a slave drive?

Thanks again

oggmonster · 2 Aug 2009 at 19:04

Yeah you could do that, just plug it in as slave, right click on the drive, go to properties, tools then error checking (tick both boxes)

OR if you have the windows xp disk, just pop it in, boot from cd, press r at the options screen. Then 1 to log onto windows, will then ask you to type a password in if you have one. Finally it will let you type, thats where you type in chkdsk /r