BSOD issue with Gigabyte GA-H67MA-UD2H (+ Core i7-2600k)

Omar

Omar

Omar

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I just put together a new build with the Gigabyte GA-H67MA-UD2H, it came with the F3 BIOS which I updated to the latest which is F6.

I have started having some issues with Windows 7 (Professional, 64-bit), today it has been crashing with a BSOD that reads: "A clock interrupt was not received by a secondary processor within the allocated time interval". I have not overclocked the processor or the RAM or fiddled too much in the BIOS.

A bit of googling suggests that some people have sorted this by bumping up the VCore a few notches, I have tried this (bumping from the standard 1.200v to 1.230v) without success, the BSOD still occurs. I have tried uninstalling and re-installing the Intel graphics drivers (some but not all of the memory dumps from the BSODs reference one of the graphics driver files)

I have also tried clearing the CMOS, defaulting to the failsafe settings in the BIOS and even downgrading to the F3 BIOS.

I don't think this is a CPU overheating issue because the temps seemed fine (idle at around 35-40C with the stock cooler, up to 75C when running Prime 95)

Initially I thought that this was occuring mainly when I started viewing Flash videos online, but sometimes the BSOD occurs straight after booting into Windows. Sometimes instead of the BSOD it just hangs and the screen freezes.

When I built the machine on Tuesday, I did not have any of these BSOD issues, although today would be the first proper day's use it has had (installing programs). I haven't done anything particularly intensive on the machine (apart from Prime to check load temps) and the only add-in card is a PCI-Express wireless card that I have disabled for now, this was however working fine the other day.

Does anyone have any ideas?

System:

Intel Core i7 2600k
Gigabyte GA-H67MA-UD2H
120GB OCZ Vertex 2 SSD
OCZ 8GB (2x4GB) DDR3 1600MHz Reaper RAM CL9 (9-9-9-24) 1.50V
Pioneer DVR-S19LBK DVD Burner
650W Antec True Power New PSU
 
What is the resolution of your monitor?

I have seen some folks have issues when the res was too high.

Could you do this for me.

Go into BIOS.
Select default settings.
F10 and enter
Boot to Windows 7
see if there is any problems when running at default clocks.
 
1Day said:
What is the resolution of your monitor?
I have seen some folks have issues when the res was too high.
Click to expand...

Screen resolution is 1920x1080, I was running two monitors (same resolution) earlier (one via the DVI and one via HDMI), the BSODs occured with both the single and dual monitor setups.

1Day said:
Could you do this for me.

Go into BIOS.
Select default settings.
F10 and enter
Boot to Windows 7
see if there is any problems when running at default clocks.
Click to expand...

I tried this a couple of hours ago and it did not prevent the BSOD.
 
OK - so your system is stock.

There is no over clock of the CPU via BCKL as the multi is not able to clock.
There is no over clock on the on-board graphics, you are using the on-board graphics I assume.

Can you do a system restore to before you ever installed the Intel drivers for the motherboard? If that is not possible would you do a system restore from the earliest restore point you have.

And then reinstall the latest drivers for both your motherboard and the Intel graphics.

And if you have a bsod again could you try and record the codes for the errors. You can get them from your error log too by the way. I will check in the morning if you have had any progress.
 
If you have not posted I can only hope that your system is sorted.

Will check back after the football.
 
Sorry, had a bit of a late start today and I've temporarily switched back to my old tower as I have some work to do.

I'll try out your suggestions later tonight and get back to you. Thanks for the help so far!
 
OK quick thing before we leave.

That error code can happen when your cooler is not correctly mounted. Check to see what your temps are. Run only one temp monitor. I recommend CoreTemp there is a link for one that works with SB in a thread here on OCUK. Useful SB applications or some similar name.

What is happening is this. One core is trying to speak to the another core and is getting no reply. So it freaks out and says why is this happening I am going to shut down.

Heat can be a cause.
Corrupt BIOS can be a cause.
Corrupt graphic drivers can be a cause.
Nortons security applications can be a cause.

But in a nutshell these are the possible cause of the issue.

a) BIOS bug
b) a driver whose activity is causing the target processor to lock up
c) a hardware defect (temperature, voltage, dust, RFI, wonky CPU)
 
Thanks for that.

I have been monitoring temps since I built the machine with CoreTemp and also RealTemp, not running them at the same time obviously. The idle temps are around 35-40C, when I had the top case fan running at full speed, the CPU would idle at around 33C. The max I have seen when stressing the CPU is 77C (with the Intel Burn Test), but the BSOD and lock-ups were happening even when the temps were reporting somewhere in the 45-55C range. I tried moving the CPU fan a bit as recommended in another thread but it seems fairly secure and the temps didn't change.

I have managed to find the F8 BIOS on a german site, but not sure if I should try installing this to see if it helps. Before I do this I might try to uninstall the Intel graphics drivers (the latest ones from the Intel website) and install the version from the Gigabyte site.

I am running the latest version of Eset NOD32 as my anti-virus.

Will try the above later and see if it works. I have been considering an aftermarket cooler anyway, but would like to rule out a hardware fault first.
 
We have nearly the exact same set up. I am running a 2600K on the same motheboard. I have NOD32 installed.

Difference is I am not using the IGP I have a couple of spare graphic cards laying about so I poped one in.

Might be worth a try. See if a discrete graphics card sorts the problem out. If yes then it is certainly drivers or CPU that is problem. If no then we will keep working till we find out what is wrong and fix it.
 
Thanks, that's a good idea, I have an ATI HD5450 in my old rig so I can pop that in, disable the IGP in the BIOS and give it a shot, at least that should narrow it down.

Will try this out tonight.
 
Ok, so I've finally gotten around to trying a couple of things:

1. Uninstalled the Intel graphics drivers (latest as found on Intel.com), restarted, installed the latest drivers that are on the Gigabyte website (dated December). The machine still hung a few times while playing a full screen flash video then blue-screened.

2. Installed an ATI HD3470 card, uninstalled the Intel drivers, installed the ATI drivers and restarted. No BSOD yet, playing a full screen flash video.

Ok, so what this suggests is that it could be:

1. Driver issue
2. CPU graphics issue
3. Motherboard BIOS or hardware issue

Which of the above is most likely? I've tried switching from the F6 back to the F3 BIOS, I wonder if I should try the F8 BIOS that is floating around?

One of the main reasons for building this rig was for the Intel Quick Sync feature for transcoding (supported by Cyberlink Media Espresso)
 
Hi Omar

Yeah it looks like you have a messed up IGP graphics. It can not be the motherboard since the motherboard does not provide the graphics. That is comes from the CPU. BUT the motherboard provides the vehicle for the CPU to provide graphics. So drivers is the big thing.

Are you willing to try one more thing for me?

I would like you to do a clean install of Windows. Do Not Install any drivers.

None.

Once you have done that see if you get a BSOD at any point.

If yes then it is hardware. If no then it is driver.

If no this is what we will do.

First driver you install is the chipset driver. Use the one that came on the CD for now. Do not install any other driver.

Does your PC BSOD? Yes or no? You see what we are trying to do here. I want to find out at what point does your system start to become unstable.

That will allow us to provide a fix.

If there is no BSOD a this point then all that remains is the graphic driver. Install that and see what happens.

No other software at all - except the flash media player that you use to play full screen flash media. Which one is it by the way?

I will check back later to see what is going on.
 
Cheers, I was really trying to avoid a full re-install but looks like there are very few other options so will give it a shot in a few days when I have a bit more time.

The video is pretty much any one on YouTube, I don't know if it makes any difference but I try to go for the high def ones (usually official music videos). The BSOD was happening even without flash video playback, it's just that it seems to happen a bit more quickly/consistently when playing back flash video.
 
Omar my thinking at the moment is that you have a messed up CPU.

Simple as that. Do you have a mate who can lend you there SB so you can test?
 
Unfortunately not :(

I'll give the re-install a shot and see how it goes, faster the second time around and all that! :p
 
Just a quick update on this. Haven't gotten around to doing a full re-install yet, however I noticed that the F8 BIOS is now on the Gigabyte site so I:

1. Installed the F8 BIOS
2. Installed the latest Intel INF from the Gigabyte site
3. Removed the ATI graphics card from my machine
4. Restarted the machine, removed the ATI drivers and installed the latest Intel drivers from the Gigabyte site.
5. Restarted the machine again.

Surprisingly the system seems to be stable so far! I have tried a variety of HD and non-HD YouTube videos in full screen and have also successfully completed 5 runs of the Intel Burn test using the maximum available RAM setting, the CPU temps hit a maximum of 80C and have gone back down to around 37C at idle.

I'll keep an eye on this for another few days but fingers crossed that somehow this issue has been resolved, although I'm not sure if it was the BIOS or the drivers (note that I had tried uninstalling/re-installing the drivers a few days ago without success)

Thanks again for your help 1Day.
 
I don't think that those temps are too high given that I'm still using the stock Intel cooler which is pretty small with the standard thermal interface material.

Now that the machine seems stable (ran it overnight), I'm going to look into getting an aftermarket cooler, mainly because the stock one is quite noisy when it ramps up the fan speed. My main issue that the Lian Li PC-A04 case is not wide enough to allow for most of the 15.5-16cm height tower coolers.
 
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