BSOD on new build

oldestgregg · 28 Jul 2013 at 23:00

Hey guys,
I need a bit of advice from y'all and was hoping you had maybe seen something like this before. I built a new PC for my dad a couple of days ago that consisted of-
Corsair 450wt modular PSU
AMD A8 5600K APU
MSI A75IA-E53 AMD A75 Chipset (Socket FM2) DDR3 Mini ITX Motherboard
2x2gb Corsair 1600mhz ram
Samsung 840 basic 120gb SSD
Coolermaster 120 elite case
Windows 7 home premium 64bt

I assembled everything and it boots fine. Next came the drivers for everything which to save time I used all the ones that came with the mobo on the disk. Now I had only booted it up maybe 7 or 8 times but all was fine but when I took it up my dads I put speedfan and coretemp on to check everything was cool,so to speak. I then rebooted and it got stuck in a bsod loop just after getting to desktop (4 maybe 5 seconds). I read that speedfan does this so I got rid of that and coretemp and installed the MSI one click bios so I can monitor temps on the desktop. The error for the bsod was something regarding kernel. It only does this on boot and when it was stuck in the bsod loop I turned it off and safe mode worked fine. I only had the chipset drivers installed from the disk and not CCC drivers if that matters at all although now I have put the latest on offa the AMD site. Am I correct in thinking this is probably software related? Its only happened as windows loads up so I figure drivers? I heard that AMDs audio drivers can cause this as well?

oldestgregg · 28 Jul 2013 at 23:02

Sorry forgot to add that I dont have the PC with me but I will install bluescreenviewer on it in the morning. Just trying to get some ideas/ammunition to go prepared with tomorrow

BluSky · 28 Jul 2013 at 23:12

Without seeing screenshot / exact message of the bluescreen it is hard to hypothesize about what might be the problem. Most blue screens are software / driver related - but they can occur for hardware problems as well. The fact that it works in safe mode indicates that it is probably a software / driver issue.

Another obvious thing to test is the memory - try running it with just one stick or the other and see if that makes a difference.

teppic · 28 Jul 2013 at 23:18

Since you're on Windows 7 try running the official AMD driver clean utility from safe mode, then install the latest beta (13.6) Catalyst drivers.

oldestgregg · 28 Jul 2013 at 23:18

BluSky said:
Without seeing screenshot / exact message of the bluescreen it is hard to hypothesize about what might be the problem. Most blue screens are software / driver related - but they can occur for hardware problems as well. The fact that it works in safe mode indicates that it is probably a software / driver issue.

Another obvious thing to test is the memory - try running it with just one stick or the other and see if that makes a difference.

Ok will do. Thanks, I know its a bit of a vague problem without putting evidence in front of you just sometimes someone can diagnose it from the fact they had the same fault. Its more ideas to try tomorrow should a simple "try ram seperate" fix not work.

oldestgregg · 28 Jul 2013 at 23:20

teppic said:
Since you're on Windows 7 try running the official AMD driver clean utility from safe mode, then install the latest beta (13.6) Catalyst drivers.

Are they ok for the 5600k APU? And does the chipset driver contain any of AMD's audio drivers as wel do you know?l

teppic · 28 Jul 2013 at 23:26

You may have to install the chipset drivers first -- but I installed those and the beta drivers on my 6800K without any problems. Everything worked, no unknown devices etc.

wazza300 · 28 Jul 2013 at 23:36

Id update all drivers off the motherboard makers website rather than the bundled cd as they will be a lot newer,also flash to the latest motherboard BIOS

teppic · 28 Jul 2013 at 23:37

Here are the latest chipset drivers:

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx

AMD is releasing a major driver update on the 31st too.

oldestgregg · 28 Jul 2013 at 23:48

teppic said:
Here are the latest chipset drivers:

http://support.amd.com/us/gpudownload/windows/Pages/raid_windows.aspx

AMD is releasing a major driver update on the 31st too.

Yeah, the ironic thing is I have put up with all the latency problems with my xfire 7970 setup for ages and now they nearly here I am picking up 2 780's next week haha.

oldestgregg · 28 Jul 2013 at 23:52

Thanks guys. Whats the best way to update the motherboards bios? Windows is a bad idea yes?

teppic · 28 Jul 2013 at 23:55

oldestgregg said:
Thanks guys. Whats the best way to update the motherboards bios? Windows is a bad idea yes?

If you're getting BSODs, I'd say so

The BIOS probably lets you update it from within the BIOS via a USB stick - that's how I always do it.

Sycho · 28 Jul 2013 at 23:59

Having had bsods galore on my new Haswell build i strongly suggest testing the ram.Run memtest from a usb stick overnight or leave pc on when going work with it upto about 7 passes.(even if it doesn't report errors still try 1 stick of ram in the pc doing various stressful things)

oldestgregg · 29 Jul 2013 at 00:20

I have a feeling that as it happens on the desktop a couple of seconds into boot it is because its software related so hopefully it will get sorted quickly!

oldestgregg · 29 Jul 2013 at 17:54

Well guys, the bios was already up to date and i re installed all the amd drivers but when I got round to Bluescreenveiw it shows the error as ntoskrnl.exe so it seems its windows if I am correct?