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BSOD Stop 3b

Jonnygrunge

Jonnygrunge

Jonnygrunge

Associate
Joined
23 Nov 2005
Posts
719
Location
Kingdom Of Fife
When Internet browsing, for some reason on heavy flash based sites my PC blue screens "System Service Exception" atikmpag.sys caused the fault. It always happens when web browsing! Fine with gaming, benching, etc.
Is this a pure driver error? This is what "Who Crashed?" is telling me after reading the mini dump files.
I am on the 14.7s RC1s I think, is it worth rolling back to the WHQL 14.4s or roll up to the RC3s?
I have also read system RAM can be the culprit, worth running a number of passes of memtest86?
Any help appreciated. It is very bizarre and annoying!
 
I had MSI Afterburner cause it, try overclocking with another tool if you're using it. I use Sapphire Trixx. Overclocks my card exactly the same.
 
I also keep getting this same 0x0000003b blue screen and it is driving me mad. I have updated my motherboard bios, tried a couple of GPU drivers (currently on latest 14.7's but have tried earlier versions too) and I have updated flash player. I don't know what try next but I am sure it is something to do with AMD drivers/flash player/java
 
I've not had a BSOD on flash websites with my HD7850 since I moved my SSD (windows drive) from an ASMedia SATA port to an Intel one on my motherboard - definitely worth checking and changing if necessary.
 
3B usually means not enough vcore - the first sign of failure can appear to be from the GPU drivers as they are often one of the most real time intensive parts of the stack and one of the first things to fall over due to an underlying fault which may not actually be a GPU problem.
 
It just seems strange that it only happens during web browsing (for me it happens on facebook and youtube so it s when flash videos are playing). Playing games, Microsoft office running in fact everything else is fine.
 
I had exactly the same thing for ages. I couldn't upgrade from Catalyst 13.12 without having BSODs on flash sites.

I have no idea why, but moving my Windows Drive off the ASMedia controller fixed it and it has been rock solid ever since.

Jonnygrunge - I've noticed your board has both Intel and ASMedia chipsets, do you know which one your Windows drive is connected to?

sorry kingy666, before I edited this I got the boards mixed up and yours only appears to have an Intel SATA Chipset.
 
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JonSmith said:
I had MSI Afterburner cause it, try overclocking with another tool if you're using it. I use Sapphire Trixx. Overclocks my card exactly the same.
Click to expand...

Hi I only use Afterburner for Riva Tuner's OSD for gaming. I use Overdrive to set fan profiles only - No GPU/RAM overclock.
 
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p5ychonaut said:
I had exactly the same thing for ages. I couldn't upgrade from Catalyst 13.12 without having BSODs on flash sites.

I have no idea why, but moving my Windows Drive off the ASMedia controller fixed it and it has been rock solid ever since.

Jonnygrunge - I've noticed your board has both Intel and ASMedia chipsets, do you know which one your Windows drive is connected to?

sorry kingy666, before I edited this I got the boards mixed up and yours only appears to have an Intel SATA Chipset.
Click to expand...

AS Media ports are disabled mate! I only use Intel S/B in conjunction with IRST SATA 6G ports for my RAID array, backup HDD and DVD-ROM drive! Lovely shout though!
 
Rroff said:
3B usually means not enough vcore - the first sign of failure can appear to be from the GPU drivers as they are often one of the most real time intensive parts of the stack and one of the first things to fall over due to an underlying fault which may not actually be a GPU problem.
Click to expand...

Yeah thought that too! However, I can game for hours! Max CPU temp while gaming mid 40s highest I've seen is mid 50s! GPU's top card max 76 and bottom card 62!
I have run high stress benchmarks CPU and GPU intensive (Real bench 2 and Valley for 8 hours - No issues!) Real bench did throw up stop 124 BSOD errors, in the early days of my build at the start of the year! The CPU then required more Vcore to become fully stable!
No issue with any game either, BF4, Wolfenstein, Metro games, etc!
From what I have read 3b is very likely to be driver related! Through further research!
 
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kingy666 said:
It just seems strange that it only happens during web browsing (for me it happens on facebook and youtube so it s when flash videos are playing). Playing games, Microsoft office running in fact everything else is fine.
Click to expand...

Exactly the same symptoms mate! Also, un-believably the same websites causing my root fault! Could it be our RAM? mine too runs at 2400MHz! using XMP, my timings are 10-12-12-31 @1.65V I may look at loosening the CAS timing 10>11 or give memtest86 a whirl tonight, while I kip!
 
shankly1985 said:
Install bluescreenview post a screenshot here. Also give ram a test.
Click to expand...

BSOD mini dump:

crash dump file: C:\Windows\Minidump\082514-27393-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xB12AC)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8800F4B32AC, 0xFFFFF88008607950, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
 
Just started getting the bsod myself today - System_Service_Error (atikmdag.sys).

I've only just started trouble shooting but google brought this thread up :)

It only happens for me in Chrome - I can repeat the crash by going to this page in Chrome (so be wary to click on it!). But in IE I can open the page without any problems.

I have an AMD 7950 btw. Troubleshooting continues...
 
An update on my troubleshooting (I'm on Win 8.1 64 by the way). First I manually installed the latest atikmdag.sys into system32/drivers, rebooted, but still crashes. I guessed it was maybe a html5 video playback issue as the page I was having problems with has an embedded vid. So I've disabled html5 video playback in Chrome and I no longer get crashes, so I'm getting somewhere. I disabled html5 video playback by renaming the following file with a junk name:

C:\Program Files (x86)\Google\Chrome\Application\36.0.1985.143\ ffmpegsumo.dll

So at the moment I have a non-crashing Chrome but without html5 video support.
 
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Update -

Thought I should post a little update to this problem as today I downloaded and installed the latest chipset drivers for my ASUS Z97I-PLUS motherboard. I did this around 8 hours ago and have, so far, not had any BSOD. I have been on the internet all day and so it could be a driver conflict with AMD and a motherboard driver. Try updating and see how it goes.
 
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