BSOD

SF4AE1 · 29 Jan 2016 at 20:59

Just had a BSOD

Was not doing anything strenuous only had Firefox open with a few tabs.

I usually wouldn't be worried but as I have built this myself can anyone help?

The only thing I managed to remember was the following:

System service exception and win32.kbase.sys

Is there a way I could find this in the error reporting to give more detail?

something daft already!! · 29 Jan 2016 at 21:02

Open Event Viewer, under Custom Views, look in Administrative Events for Critical errors and copy and paste the info here.

SF4AE1 · 29 Jan 2016 at 21:05

Thanks you - Are these the correct details?

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 29/01/2016 19:44:53
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: RyanAsus
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2016-01-29T19:44:53.976167000Z" />
<EventRecordID>2031</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>RyanAsus</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">59</Data>
<Data Name="BugcheckParameter1">0xc000001d</Data>
<Data Name="BugcheckParameter2">0xfffff960fd9c161d</Data>
<Data Name="BugcheckParameter3">0xffffd00152575f50</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData>
</Event>

SF4AE1 · 29 Jan 2016 at 22:04

Apparently this has happened twice

Here are the reports from WhoCrashed

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Fri 29/01/2016 19:44:16 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\012916-3734-01.dmp
This was probably caused by the following module: win32kbase.sys (win32kbase!NtDCompositionGetFrameSurfaceUpdates+0x26D)
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF960FD9C161D, 0xFFFFD00152575F50, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\win32kbase.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Base Win32k Kernel Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

On Fri 29/01/2016 19:44:16 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: win32kbase.sys (win32kbase!NtDCompositionGetFrameSurfaceUpdates+0x26D)
Bugcheck code: 0x3B (0xC000001D, 0xFFFFF960FD9C161D, 0xFFFFD00152575F50, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\win32kbase.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Base Win32k Kernel Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

If the info is anymore helpfull

something daft already!! · 10 Feb 2016 at 18:30

Sorry for the late reply. Everything seems to point to a bad driver problem but not which. I would make sure you have updated all drivers including sound, video, motherboard and any other peripherals you might have.

SF4AE1 · 11 Feb 2016 at 09:06

No worries mate I really appreciate it.

I will check out all my drivers - Will probably remove my AMD drivers and re-install and make sure all others are up to date.

Thank you