BSOD

[FreddieW1994]

Hi there sorry if this is the wrong place to post this. But I'm at witsend. I recently got a new pc build from Overclockers
This one to be specific:ttps://www.overclockers.co.uk/ocuk-gaming-citizen-gaming-pc-amd-ryzen-5-2600-rx-590-8gb-graphics-three-free-games-fs-1aq-og.html#t=a1b1

I have the sapphire Redon RX590
with the 16gb DDR4.

But it seems every so often more than I'd like I will be getting BSOD with multiple errors mostly MEMORY_MANAGMENT or a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED with (atikmdag.sys)

I have took it back to the shop, and they have ran stress tests and it came to nothing. I have also ran memtest84 too which shows no errors, I don't know what else I could do. Perhaps someone can suggest something that can help?

Thanks for reading.

 

[Danny75]

The driver in question is AMD (Radeon) graphics related as far as I know. Perhaps first port of call should be to reinstall the latest AMD drivers for your RX 590.

There needn't be anything wrong with the drivers per se though, it could be a fault in the DDR4 memory triggered under specific conditions. Sometimes annoyingly passing stress tests, yet failing when doing random stuff. It's rare for bad RAM to pass Memtest but known to happen. Or at least, some errors are only discovered after more than 48 hours, if what I read some years ago was accurate. What I do know is that I've owned a pair of memory sticks that passed Memtest for 8 hours, and yet were faulty, and swapping them out for another pair stopped all the random BSODs.

Or it could be the actual graphics card itself.

Power supply I'm not sure if it could cause it. I suppose it's possible too, if the power to the GPU isn't stable enough, but it would be third on my list due to the BSOD error descriptions you listed.

Are the BSODs completely random, i.e. do they happen when (1) both idling and gaming, or do they only happen (2) when gaming in general, or only (3) when playing specific games? If (1) my money would be more on memory. If (2), then it'd start to shift more towards graphics card territory, or power supply, imo. If (3), then game/Windows/AMD driver issues.

If you have a friend with DDR4 and a graphics card that will let you borrow or swap, that's probably the quickest way to identify the problem, or at least to rule out the memory and/or card. If this isn't possible, and nobody can come up with something that fixes it, and the shop can't find what's wrong, your only avenue is to get a refund and order a new and slightly different system (different memory and graphics card) to try to avoid a repeat of the same.

 

[Jason1973]

welcome to the forum.

Good advice above. would also add dodgy hard drive or cable can cause this issue too.
Is pc powered direct from socket or plugged into an extension cable?

 

[Danny75]

Good shouts, Jason. Those too. In fact, a dodgy cable could be one of the reasons the shop couldn't find anything, as they probably didn't use the same cable to test.