BT ADSL Profiles

Tute · 22 Jul 2008 at 03:14

Is there a way to get your profile "reset" without having to contact BT?

It's happening once a week now, and it's getting quite frankly ridiculous when it takes 2-3 days to get it put back to 7MBit (so i'm getting about 4-5 days good use before it goes back down again).

I know the line is capable. BT are a bunch of freaking idiots - i'm fed up with phoning and getting told "it will get looked into", or having to bounce emails back and forth.

Can I do it manually somehow from my end?

tipsy · 22 Jul 2008 at 08:47

Bt done this to me & kept my snr at 15 when it used to be at 9 thus making me have a 5.5mb sync instead of a 7mb. The only way I found to get round it was use the dgt firmware on my netgear 834gt router & brought my speed back to the 7mb mark. I found that BT would reset it for me but the dslam would knock it upagain, maybe the fact I have aluminium in my line, I hope U get it sorted.

Firegod · 22 Jul 2008 at 09:31

I thought the profiles changed now whereby you only needed to hold the higher sync for a few hours and then it would speed up again?

Tute · 22 Jul 2008 at 13:55

Through persistent resetting of the router i've managed to get it back to 4MBit, which is much better, but still not what it's capable of.

However i'd still like to know if the profile can be reset manually when (and it will be back down by Friday) it happens.

Firegod, I was under the impression they had to do it at their end, or at least it won't go back up unless I ring BT. If I leave it, it stays slow.

VeNT · 22 Jul 2008 at 14:24

if you find out, tell me
connected at 8 for last two days, IP profile of 3.5,

tolien · 22 Jul 2008 at 15:51

The profile should change automatically, and if it doesn't you've got a different issue...

Tute · 22 Jul 2008 at 20:51

How automatically? Are we talking hours, days, weeks even?

tolien · 22 Jul 2008 at 20:54

3 days, last I saw. Less than a week anyway.

Tute · 22 Jul 2008 at 22:14

So if it's not resetting, then what could the problem be?

tolien · 22 Jul 2008 at 23:05

Either you're connecting at a rate low enough to cancel the increase, or there's an issue with it getting stuck.

ElectroBlaster · 23 Jul 2008 at 15:52

In exactly the same boat as you and for more than 12months we were on 8meg. But then we had a faulty line which was repaired two weeks ago and now were stuck on 6.2 with an ip profile of 2.1

I hate BT with a vengance and now im the process of swapping isp's

Tute · 24 Jul 2008 at 00:25

I don't have the choice. Checked samknows and BT are my only option.

ElectroBlaster · 24 Jul 2008 at 00:46

Tute said:
I don't have the choice. Checked samknows and BT are my only option.

So your local exchange only has bt?

Tute · 24 Jul 2008 at 03:02

ElectroBlaster said:
So your local exchange only has bt?

If you look on Samknows for the exchange WWCRED, you'll see what I mean.

tolien · 24 Jul 2008 at 10:56

Your only option is BT Wholesale. There are shedloads of options for ISPs, and some of them aren't staffed by retards...

feriso · 24 Jul 2008 at 10:58

tolien said:
Your only option is BT Wholesale. There are shedloads of options for ISPs, and some of them aren't staffed by retards...

LOL best thing I've seen today!

Tute · 24 Jul 2008 at 16:34

tolien said:
Your only option is BT Wholesale. There are shedloads of options for ISPs, and some of them aren't staffed by retards...

So why does it all come up as not available?

(Excuse all the questions Tolien, I do appreciate the help but I just don't understand how it all works)

tolien · 24 Jul 2008 at 17:05

Why does what come up as not available?

If you're talking about Samknows, it's referring to LLU operators. There are loads of ISPs who use BT Wholesale: Zen, the Enta resellers, O2 Home Access, Sky Connect et al.