Soldato
- Joined
- 21 Apr 2007
- Posts
- 6,631
Long story short, got BT broadband installed at my house. They told me no connection charge yada yada, they had to install a phone line etc for the broadband.
I got charged 130 quid, basically. I was told multiple times no connection charge would be issued, so I phone them over a week ago they say no problem 130 will be returned it's now been 10 or more days and it's still not been returned? I am at a total loss, it's nearly a month since I had my broadband installed and i'm still 130 down and told by multiple advisors it would be returned.
What is my next course of action? this is just ridiculous. I'm thinking on Monday im going to phone their complaints phone line. I'm also tired of talking to someone in India, I should have just got virgin... so much better.
I got charged 130 quid, basically. I was told multiple times no connection charge would be issued, so I phone them over a week ago they say no problem 130 will be returned it's now been 10 or more days and it's still not been returned? I am at a total loss, it's nearly a month since I had my broadband installed and i'm still 130 down and told by multiple advisors it would be returned.
What is my next course of action? this is just ridiculous. I'm thinking on Monday im going to phone their complaints phone line. I'm also tired of talking to someone in India, I should have just got virgin... so much better.