BT Broadband Problems...

SoAdCrAzY

SoAdCrAzY

SoAdCrAzY

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Joined
5 Dec 2008
Posts
1,913
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London
The connection on this computer is rubbish. I have BT Unlimited wireless and used to get (on speedtest.net) around 2mb/s which wasn't that fast but at least I could watch things.

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As of the last few weeks, I have only been able to get about 0.20mb/s.

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I have spoken to many BT staff but got no where. I've replaced microfilters etc.

Now, someone has said that they have probably slowed my speed down in order to get me to upgrade. However, I am now wondering if a fibre optic wireless connection would improve things?

I cannot get a wired connection as the PC is too far away.
 
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bremen1874 said:
You should really test with a wired connection as a first step. Even relatively long Ethernet cables are cheap to buy.
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My phone is connected wirelessly and that is slow even when I am right next to the router. If I do get a long ethernet cable just to check and everything is as fast as it should be, what then?
 
If the speed is normal with a wired connection then you'll know it's a wireless problem you're dealing with. If it's still slow you'll know that it's a WAN side broadband issue.

Have you checked the line stats the router is reporting?

If you have FTTC available to you (eg BT Infinity) then it'll almost certainly be much faster than your existing connection.
 
bremen1874 said:
If the speed is normal with a wired connection then you'll know it's a wireless problem you're dealing with. If it's still slow you'll know that it's a WAN side broadband issue.

Have you checked the line stats the router is reporting?

If you have FTTC available to you (eg BT Infinity) then it'll almost certainly be much faster than your existing connection.
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It says that my internet speed on the BT Home Hub troubleshooting page is 286kbps.

Do you still recommend trying a wired connection?
 
use a laptop, and their 1.2 m lan cable provided to do the test, also do a ping -t google.com and post it here whit cable and one on wireless
 
MeFox said:
use a laptop, and their 1.2 m lan cable provided to do the test, also do a ping -t google.com and post it here whit cable and one on wireless
Click to expand...

I'm afraid I do not have a laptop any more but I have ordered a long ethernet cable and will post them results when it comes.
 
What the router is reporting matches what you're getting on speedtest.net. Testing with a cable is still a good step but it'll probably just confirm that it's a WAN issue.

Do you have any noise on the line or other phone related problems?

What are the full line stats from the router?

Have you tried using the test socket on the master socket?
 
You could try redoing the termination of the A and B IDC's on the master socket. I assume your router is plugged into the master socket? Also could try removing the bell wire if it's been terminated in the master socket. Adding a vdsl faceplate to the master socket could help also. Are there any other telephone extensions in the property?
 
bremen1874 said:
What the router is reporting matches what you're getting on speedtest.net. Testing with a cable is still a good step but it'll probably just confirm that it's a WAN issue.

Do you have any noise on the line or other phone related problems?

What are the full line stats from the router?

Have you tried using the test socket on the master socket?
Click to expand...

There is no noise on the phone line.

Do you mean you'd like to know all the information from the troubleshooting page?

thenewoc said:
You could try redoing the termination of the A and B IDC's on the master socket. I assume your router is plugged into the master socket? Also could try removing the bell wire if it's been terminated in the master socket. Adding a vdsl faceplate to the master socket could help also. Are there any other telephone extensions in the property?
Click to expand...

I'm not too sure what most of that means I'm sorry. There is only one telephone line in the house with 2 telephones and the router attached.
 
If you're only getting 286kb/s at the Router then DLM has picked up an issue and reduced your line speeds to try and compensate for that. It could be intermittency or just a lot of CRC Snapshots building very quickly. if you have a test socket, get a NEW microfilter into that and then get on the phone to BT and Pray you get someone with an ounce of sense and specifically ask for a line test to be run.
 
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So, I have got a long ethernet cable and tried a speed test with it connected. I'm getting similar results. I think I should just upgrade to BT Infinity (which is actually 80p cheaper than what I am currently paying).
 
thebennyboy said:
What does it say in your ADSL stats?
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1. Product name: BT Home Hub
2. Serial number: +058720+NQ25113978
3. Firmware version: Software version 4.7.5.1.83.8.94.1.37 (Type A) Last updated 20/05/14
4. Board version: BT Home Hub 3.0A
5. ADSL uptime: 0 days, 07:56:22
6. Bandwidth: 1148 / 286
7. Data sent/received: 0.0 / 0.2
8. Broadband username: [email protected]
9. BT FON: Yes
10. Wireless network/SSID: BTHub3-XG77
11. Wireless connections: Enabled, (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
12. Wireless security: WPA and WPA2
13. Wireless channel: Automatic / 1
14. Firewall: Default
15. MAC Address: 7c:03:d8:50:20:30
16. VPI/VCI: 0 / 38
17. Line profile: Interleaved
18. Software variant: -
19. Boot loader: -
 
I will not have a chance to have an engineer come round to install Infinity for another month so I thought I better try and resolve this problem in the mean time.

Do you recommend me contacting BT through the live chat and telling them I ave found out there is a problem on my line (after checking the stats)?
 
Problem with live chat is they'll need to run a line test which will drop your internet connection. They should have an '03' support number which should be included in any free minutes you get on your mobile?
 
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