I'm on Unlimited BT Infinity 2 package getting 60/20 speed with no problems but I have just checked my bank statement that my contract has expired and I'm now getting charged £25.70 for broadband, £18.99 line rental and £2.70 unlimited evening and weekend calls add-on so I was wondering should I ring them up and see if they can offer me a better deal or switch to a different ISP and use Quicdo/TCB for cashback?
BT contract expired switch ISP?
- Thread starter Casterina
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Soldato
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You should do both and then decide.
Switching will probably be cheaper but there's the hassle to put up with.
Switching will probably be cheaper but there's the hassle to put up with.
Soldato
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The local line, FTTC street cabinet, etc. are all controlled by Openreach. This will be the same whoever you get the connection from.
I've been with Plusnet for a few years now and it's been very reliable. Certainly no worse than BT have been over the same period.
If you do decide to move let the new provider handle everything. Don't get involved with the cancellation of the existing service.
I've been with Plusnet for a few years now and it's been very reliable. Certainly no worse than BT have been over the same period.
If you do decide to move let the new provider handle everything. Don't get involved with the cancellation of the existing service.
Plusnet uses exactly the same infrastructure as BT though - just different customer support model, and slightly slower access to new products/packages that BT launch.
In most cases you have to get involved with cancelling the existing service - if only to request the MAC code.
Didn't have an issue when I changed from AOL/TalkTalk to Plusnet. Rang up AOL told them I wanted to cancel, got a MAC code from them. Signed up with Plusnet and gave them the MAC, new router and details arrived next day, couple of days later AOL stopped working - changed login details over on existing router to plusnet and working straight away. AOL billed to end of month that account was still "live", and then nothing further from them.
Soldato
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I don't think so.
I'd plan to move everything to a new provider so you get the full benefit of the new customer discounts and offers.
Once you've decided on a new provider contact BT and see if they discount enough to keep you as a customer.
I'd plan to move everything to a new provider so you get the full benefit of the new customer discounts and offers.
Once you've decided on a new provider contact BT and see if they discount enough to keep you as a customer.
If I signed up to Plusnet, the cashback on TopCashBack is £42 or up to £85 on Quidco. I'm thinking that if BT can price match Plusnet prices and send me the new Smart Hub then I can sell that off on the bay and use my current HH5 which will work the same as the cashback.
On Quidco, it says up to £85 but how do I know how much I will get?
Soldato
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The up to £85 will depend on what you subscribe to. For example the cashback will be higher for Fibre than it is for ADSL.
If I'm reading it correctly the Quidco offer is for broadband only rather than broadband+phone. The TopCashBack offer is broadband+phone but isn't very generous at the moment.
Cashback rates and offers vary a lot. If you can wait something better may come along.
With cashback treat it as a potential bonus. It does usually track and pay, but there's no absolute guarantee you'll ever see the money.
If I'm reading it correctly the Quidco offer is for broadband only rather than broadband+phone. The TopCashBack offer is broadband+phone but isn't very generous at the moment.
Cashback rates and offers vary a lot. If you can wait something better may come along.
With cashback treat it as a potential bonus. It does usually track and pay, but there's no absolute guarantee you'll ever see the money.