BT/EE Full Fibre to the Home Services

EGuitarStar · 10 Mar 2021 at 10:30

Is anyone here using any of the Full Fibre 100 (BT) or Fibre Max (EE) Internet services? - This is where you actually get a fibre cable installed to your home rather than via a copper cable over a phone line.

https://shop.ee.co.uk/broadband/fibre-max-broadband

If you are could you please let me know the following:

- What is run into the home in terms of cable?
- What device/s are supplied?
- How is the performance?

I've been offered the Fibre Max from EE and being a EE mobile customer I also get a slight discount on the advertised figures and am contemplating of moving to a Full Fibre product.

EGuitarStar · 10 Mar 2021 at 10:37

Yes, it is FTTP according to the blurb and the conversation I had with EE. I've updated the initial post with a link to the service.

https://shop.ee.co.uk/broadband/fibre-max-broadband

EGuitarStar · 10 Mar 2021 at 10:52

Thanks for the replies so far, I've been given a 8-10 week lead time for installation which I am fine with.

My current FTTC/vDSL connection is working fine other than the occasional drop and at peak times it does appear to get throttled.

EGuitarStar · 10 Mar 2021 at 11:35

Brilliant, I'm going to sign up.

Thank you all for the responses, I'll update the thread as well once mine is installed so help others.

EGuitarStar · 10 Mar 2021 at 12:43

Mercenary Keyboard Warrior said:
Oh and the ONT box also uses a power supply as well of course so you need to consider that where you have the cable brought through.

Thank you for this bit of info, crucial.

EGuitarStar · 18 Mar 2021 at 17:50

I've been given a date of the 30th of March for my install, just got off the phone to them now. I was surprised with how quick this is, 2 weeks ago I was told it'll be between 8-10 weeks.

Is anyone here using their own router/firewall? I currently am with FTTC and wondering what config changes I'll need with FTTP.

EGuitarStar · 30 Mar 2021 at 13:58

I've just had mine installed on the EE Fibre Max 100 plan. Getting 107.91 down and 19.31 up.

I'll post some pictures later.

Is anyone here using the EE or BT router? My EE router appears to have been provided incorrect login details, using my existing firewall and it gives me the same speeds as the EE router.

EGuitarStar · 7 Apr 2021 at 16:38

Do you know whether you dealt with second or third line support at EE?

I had an issue with my FTTC connection and noise on the phone line with EE back in 2015. Despite a number of Openreach visits, new routers, cables, filters etc... Issue was not resolved.

I recorded many of my phone calls and let all the staff know that I am doing this, eventually I gave up and managed to find the email addresses of many heads of departments at EE and sent them an email along with one of the many calls. Within 2 days I got a call from a 3rd line engineer who listened to what I had to say and got the issue resolved with a final Openreach visit to the cabinet in the street.

I don't believe the first line support people are well versed to troubleshoot issues other than going through the obvious.