BT Engineers advises to keep internet on...

bloodline76

bloodline76

bloodline76

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This is a new one for me. My brother in law had a BT engineer out as his broadband had dropped to 0.5MB.

When the engineer got there he checked everything and said that it was fine. He then asked how often the computer is turned on. My brother in law answered only a few hours in the evening. The engineer then said that was the reason why it had dropped.

He said their internet monitors how much they use and then give you the speed what it thinks you need. He said if you leave on the internet then it will think he needs more and his speed will increase. :D

This a new BT service? :p
 
For BT always keep your router pluged into the mains & switched on otherwise the act of powering the BT Home Hub off/on again is registered as a fault & BT automatically downgrade you line to 0.5Mb it then takes 2-3 weeks for it to recover the former bandwidth limit you had :eek:

This is because of the way BT monitor line faults (crappily). If you ignore this advice be prepared to speak to someone from India who will not understand what you are saying & wind you up unintentionally ;)
 
Ok thanks. He said his computer but it must have been the router. Didn't know about the fault detection, which sounds like a crappy system.

Good to see that BT are doing their bit for the environment by saving electricity. :D
 
AWPC said:
For BT always keep your router pluged into the mains & switched on otherwise the act of powering the BT Home Hub off/on again is registered as a fault & BT automatically downgrade you line to 0.5Mb it then takes 2-3 weeks for it to recover the former bandwidth limit you had :eek:

This is because of the way BT monitor line faults (crappily). If you ignore this advice be prepared to speak to someone from India who will not understand what you are saying & wind you up unintentionally ;)
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huh this is nonsense. I turn mine off every night and have no problems with being downgraded.
 
Sounds like he was talking about the router, and its best to leave it on to give you a good uptime, if you keep turning it on and off it essentially will alter the SNR to try give you better stability (as this is what it might see it doing), however if you are turning it off at night I cant quite see it causing an issue, its when you turn it off every 30 minutes, 1 hour, 2 hours , 3 hours, 4 hours maybe then yes
 
When you power down an ADSL router it should send a dying gasp - this signals to the the DSLAM that the shutdown was not a fault or a loss of sync.

This will not cause the DLM to lower the sync speed, however DJMK4 is right that you may find the line is more stable if you leave it on all the time.

I used to turn mine off and it would be unstable for days, syncing too high in the day causing resyncs at night when the SNR drops and then syncing too low at night, causing high resyncs again the next morning. Once it's found a good level it would be fine again until I shut down.
 
Powering off the modem on a BT DSLAM is only an issue if your modem doesn't support the sending of a "last gasp" packet.
 
Aye but I don't know of many routers that send a last gasp when I'm guessing in this case the chap may be flicking off the mains switch.

Sounds a bit like my dad, he turns off everything at the mains when it's not in use.
 
the thing with the bt homehub, it has no power button, all it has on mine is restart, find handset and wireless association buttons, if i want to power it down i have to pull the plug
 
Funny, the installer who did my Infinity installation said the same thing, that it had to be left on. He did say though that I could turn the HomeHub off, so long as I leave the OpenReach modem on, which is what I have been doing so far.
 
marmalade said:
Es avin a larff! Any way he must be a masokiss havin Bt as Plusnet is available
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Don't BT own Plusnet? and Plusnet use BT to the door and have a much lower limit on their fair use policy.

I'm not saying Plusnet are bad but any issue with local connection will still be down to BT and their engineers, then you have the Plusnet and BT guys blaming each other for not doing anything - yes I'm speaking from experience.

Andi.
 
andicole0 said:
Don't BT own Plusnet? and Plusnet use BT to the door and have a much lower limit on their fair use policy.

I'm not saying Plusnet are bad but any issue with local connection will still be down to BT and their engineers, then you have the Plusnet and BT guys blaming each other for not doing anything - yes I'm speaking from experience.

Andi.
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Yes that good olde Yorkshire firm are owned by BT but they are independent and infinitely better than BT.
 
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marmalade said:
Yes that good olde Yorkshire firm are owned by BT but they are independent and infinitely better than BT.
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Well they've changed a bit from when I was with them then!!
Plusnet were an absolute shambles when I left. They started out really good and then I think got too big.

Gateways falling over, emails going missing, unable to authenticate half the time, security breaches and hackers getting away with personal details, support teams going from really good to barely having time to deal with stuff.

It's a shame as until those problems I had happily referred a large chunk of people and was getting a health discount each month - when the problems hit I got grief left right and centre, and they all (bar 1) left!
 
Yeah like all ISPs they had their bad time, but things look good now. I left them for Be a while back but kept my dad on Plusnet, and its back to normal at the mo.
 
hyperst said:
the thing with the bt homehub, it has no power button, all it has on mine is restart, find handset and wireless association buttons, if i want to power it down i have to pull the plug
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Bin it

I had BT installed recently in a new flat, was getting about 1mb with homehub

New router = 3mb
 
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