BT fault question

[ajf]

The BT line ( No BB installed) at my parents went dead earlier.
They reported to BT who said it was 'common in your area' and 'we might get someone to fix it by Monday'.

That to me does not seem acceptable. Firstly, if it is a common ongoing fault it should already have been logged for an engineer, and secondly,five days to fix it currently anyway?!

Do they not have any legal requirement or duty of care to get a line back up asap?

 

[ajf]

Thanks for the feedback. Looks like they'll just have to wait
Regards the mobile suggestion, yes they do have them, but not ideal when they have family and friends etc who only have the land line number, and they are trying to arrange a funeral....

Different to you and me as the landline is their main number. The mobile for them is just used when they go out.