BT 'formal demand'

[Smokey Deza]

I had a land line only contract with BT and they went and transferred it to Sky without my knowledge or consent, thus disabling my Internet for a month.

I wrote them a letter of complain etc and all they said was, 'I know you're annoyed but we sent you a letter about the transfer'

I never got this letter. At first they said it was sent on the 27/03 and later in the letter they said 12/03.

Surely they need some sort of feedback from the client before making any changes to their contract??

 

[Smokey Deza]

My ISP was fast.co.uk. I called them up on 27/03 when my connection d/c and they say call 150 it's BT problem - your landline number doesn't exist anymore.

150 puts me through to Sky. I call BT 0800 and they said it's your ISP problem, call them (lol).

I have no idea why they transferred it. Whilst on the phone BT finally acknowledged they are the source of the problem, and said they sent me a letter on 27/03 for an 'order of transfer'. Yeah, the same day they cut me off.

Despite stating I never received this letter when I wrote to them they remain indifferent, instead now claiming they wrote to me on 12/03 and if I want to discuss further I can call 0800 . I also outlined the cost of the disruption caused/setting up a new ISP to the value of nearly £200, yet they are still hounding me for this £50.

After sending my letter I didn't hear from this collection agency for nearly two month and was going to let it be, but I received another letter today from a different agency and was like wtf

 

[Smokey Deza]

I have the same house number as someone else on my street, it's just the post code that's different. I suspect this residence has placed an order and it's conflicted with my details somehow.

And I agree, it's totally illogical for BT or any company, to transfer one of their existing customers over to one of their competitors. This leads me to believe that this 'order of transfer' letter is just some BS story to cover up their own **** up.

In light of all this the £50 charge actually (£47.70) was for the outstanding amount for my bill that qrt.

So they breach my contract, ending it prematurely ceasing my account without warning or notification, and them demand £47.70 for the service I had used?

Can you believe these jokers or is there something I'm missing? Because this is an open and shut case in my opinion.