BT hate me

Deadbeat

Deadbeat

Deadbeat

Soldato
Joined
26 May 2009
Posts
5,415
They're attacking my broadband connection with a vengeance. The openworld engineer came round to run tests today, and confirmed that because I could urinate on the exchange from my front door, there's no reason I shouldn't be able to max out the 8Mb connection they're offering me. Yet over the past 2 months I've contacted them and had the IP profile manually set higher God know's how many times, only to have it plummet a few days later. It's currently set at .75Mb, and BT are to blame. Why can't I speak to someone who didn't collect cereal box coupons and post off for their qualification? The engineer guy also let slip some interesting stuff about BT nerfing connection speeds so they can sell off bandwidth to other ISPs, fluctuating the remainder (apparently just to **** people off) and packet-sniffing to limit the connection to P2P software, legitimate or otherwise.
 
If your on top of the exchange, get your mac code from BT, and go and sign up with Be* for £17 a month and get full fat 24mb download and 1mb upload.
 
Unless you are tied into using them contractually then just get your MAC code and migrate your broadband connection.
With them I could get a maximum of 6MB on my 8MB connection (about 1.5 miles from the exchange). With UKO I get just short of 13MB with zero disconnections.

http://www.maccode.org.uk/
 
Outch!
I'm with IDNET now, paying for up to 8 gig, usually 6Gig in the daytime on weekdays (8-6) and after/before that I get 7-8 meg!
However sometimes during the day it dips to 1-3 meg for an hour or so, however if it is ever getting low for any considerable amount of time, we usually receive an email from them telling me in advance, usually for some sort of upgrade or the alike.

Hopefully I won't get my package nerf'ed because of P2P, I don't believe its in their policy, as their quite a small business for home users.

However I do have my phones with BT, and they are a nightmare with that. About 2 months ago I had to have our new drive dug up and re-laid because they had wired something badly a few years ago meaning horrendous static, they had only come to this conclusion after about 3 or 4 visits, pulling out sockets, replacing cables and forcing me to replace my whole phone system.
Thankfully after 2 sets of handsets, 4 visits and tens of socket faceplates, we now have 2 working phone line ports (out of the 4), I just don't have the time to chase them to fix the other 2 that they broke. It all works now though, so I can't be bothered to change as its far to much hassle. They have gone seriously downhill the the past few years, looking to change over to the post office because of their rates and customer service.
 
What was the sync speed the openreach engineer had when he tested your line ? Does your line come into the house underground or overhead ?

If overhead is the cable black (good) or grey (old crappy stuff)
 
If possible post stats from your router, specially sync speed, SNR margin and attenuation:

http://www.kitz.co.uk/adsl/frogstats.php - guide to how to find this information.

Speed tests from http://www.speedtest.net and http://speedtester.bt.com for IP profile and actual internet transit wouldn't go amiss.

BT are pretty rubbish these days - I have to use a VPN for a lot of traffic or it gets incorrectly tagged as P2P and throttled severely (1.5KB/s) - even stuff that blatantly isn't P2P or even related to P2P.
 
Gecco said:
What was the sync speed the openreach engineer had when he tested your line ? Does your line come into the house underground or overhead ?

If overhead is the cable black (good) or grey (old crappy stuff)
Click to expand...

Black overhead, sync speed 8128K. I've only been with BT for a couple of months, I was with Pipex before then and signed up when that contract expired to get a decent free router (homehub is better than the vast majority of free routers). If the low speeds continue after this, I'll be ditching them - and I'm not paying their extortionate cancellation fees, either. The contract clearly states:

Speeds referred to are download speeds. Other factors affecting speed include distance from the exchange and internal home wiring. If your line won't support up to 20Mb, we'll offer the best speed available on your line.
Click to expand...

The engineer states in his report that the best speed available to my line is maxed out at 8Mb, and there's no reason they shouldn't offer up to 20Mb considering how soon after I signed up it became standard. With 34.9Db attenuation I should easily expect 13-14Mb, so they're obviously jilting me. I'm hoping I can abandon the contract rather than have them fix it - Sky run on their own lines, so my connection will barely falter at peak times, and they offer TV, internet and phone cheaper than BT phone and internet. I have to shout at some more Indian people now, excuse me.

Disclaimer: Not a racist comment. If I were speaking to English people, I'd shout at them.
 
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Rroff said:
If possible post stats from your router, specially sync speed, SNR margin and attenuation:

http://www.kitz.co.uk/adsl/frogstats.php - guide to how to find this information.

Speed tests from http://www.speedtest.net and http://speedtester.bt.com for IP profile and actual internet transit wouldn't go amiss.

BT are pretty rubbish these days - I have to use a VPN for a lot of traffic or it gets incorrectly tagged as P2P and throttled severely (1.5KB/s) - even stuff that blatantly isn't P2P or even related to P2P.
Click to expand...

BT Speedtest:

Speedtest2610091430.gif


Speedtest.net:



As for Kitz, I don't know how to get the full details off the site. The link for the homehub directs me to my router page, and I can't find anything there - no status, broadband/DSL or details. The direct link gives me a 404.

Edit: Found it.

Hubsettingsattenuation.gif
 
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Im currently at the painful 0.12 mb/s with BT following an engineer visit this Saturday. He was meant to sort out my line which had no dial tone but I ended up with both it and the internet phone line having no tones and the internet being barely existant.

Something's wrong with this company...
 
xJcBx said:
Outch!
I'm with IDNET now, paying for up to 8 gig, usually 6Gig in the daytime on weekdays (8-6) and after/before that I get 7-8 meg!
However sometimes during the day it dips to 1-3 meg for an hour or so, however if it is ever getting low for any considerable amount of time, we usually receive an email from them telling me in advance, usually for some sort of upgrade or the alike.

Hopefully I won't get my package nerf'ed because of P2P, I don't believe its in their policy, as their quite a small business for home users.

However I do have my phones with BT, and they are a nightmare with that. About 2 months ago I had to have our new drive dug up and re-laid because they had wired something badly a few years ago meaning horrendous static, they had only come to this conclusion after about 3 or 4 visits, pulling out sockets, replacing cables and forcing me to replace my whole phone system.
Thankfully after 2 sets of handsets, 4 visits and tens of socket faceplates, we now have 2 working phone line ports (out of the 4), I just don't have the time to chase them to fix the other 2 that they broke. It all works now though, so I can't be bothered to change as its far to much hassle. They have gone seriously downhill the the past few years, looking to change over to the post office because of their rates and customer service.
Click to expand...

IDNET won't nerf your package as they have a fairly small download limit before you pay per GB of traffic. Good company though, very happy with the service they provide and they have greath user forums which aren't unlike OCUK :D
 
Sky have screwed us over with our bb since moving, we are closer to the exchange by about half a mile at the new place.
Yet conection has droped from 4.5meg to 1.2meg :S
Fella 2 doors down gets a healthy 4meg.
Been fobbed off numerous times with a different line of bs every time I rang them.
Gave up in the end, there was no reasoning with them.
Glad we are looking for somewhere to buy atm :D
 
Skyfall said:
Why not?
Click to expand...

Cos'a contracts 'n stuff. Apparently, they want you to keep paying them like you promised. Far as I see it, they're failing to live up to their end, so I'm perfectly within my rights to ditch 'em. I've been on at this for the best part of 2 months, so it should be no problem getting OfCom involved if I need to.
 
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