BT Home Hub Line Speed Problems.

Converge · 29 Sep 2006 at 14:19

Hey guys,

Since i've received and installed my BT Home Hub, my line speed has gone down in speed from an average of 4.5Mb to 1.5-2.5 on a good day :confused:

All this from changing my router?!

As when i've tried my old one, it's at the old average still.

Any ideas?

This thing has caused me nothing but trouble and it says a lot about BT when i'd rather wait for an answer on here than to ring them....
All i can say is... Call centre's are SUCH a nightmare these days. :mad:

Thanks to anyone who can shed some light on this!

Mark.

shine · 29 Sep 2006 at 14:31

Try ringing the Broadband Complaints Office - 08003287103. They're based in the UK and I've been told that they are very helpful.

Converge · 29 Sep 2006 at 14:47

Thanks, i'll do that, cheers mate, i'll report what they say, heh

*UPDATE* Sadly, upon ringing them i was told that i need to speak to the "Technical" support team, however having rung them in the past, they recommended turning off all Firewalls and virus scanning etc and then using the internet without these on as they may be slowing the connection...
THAT is stupid... :eek:

I questioned this and they said that was all they could do.. :mad:

Now that is why im hesitant to ring them again.

Sone · 30 Sep 2006 at 12:09

Blokey57 said:
T

Now that is why im hesitant to ring them again.

its a free number, unless you earn hundereds and hour i doubt 2mins of youre life is worth that much.

Avalon · 30 Sep 2006 at 13:09

Banding about the Broadband complaints number about in situations like this isn't going to help, they are for complaint issues that have not been resolved not just cases where an individual won't call tech support in the same way that banding ofcom's details about because you have a noisy line won't help if you haven't reported it in the first place, you will just be told to report it to the technical support team and if it's not resolved follow BT (or whoever's) complaint policy, its only after that that has failed that the broadband complaints people get involved.

As a few people have had this issue with the new hub's from what I've read here and elsewhere so I'd expect BT to be aware of it by now but having worked with some of BT's former tech support staff they'd be the first to admit that the majority of them were unable to do anything more than follow what the fault finding guide tells them - irrespective of it being right or wrong - and even then the majority don't understand what they are telling you to do due to limited training and high staff turnover...

I especially liked the tech support call where a customer was told to paint his modem green as he should have a green one and that's the only way it would work

and staff wonder why BT don't like issuing perm contracts to support staff.