For the last several weeks I have been getting a screen occasionally come up when using IE, prompting me to change the BT Home Hub password. Never had this with the previous router, at the moment I'm ignoring it - though it hijacks the browser and you have to re-boot at which point the message goes away for a few days. I'm not 100% convinced it is genuine. A Google and visit to BT Broadband "Help" proved unrevealing. I'm just wondering if anyone else has seen this and what their take is on it?
BT Home Hub Password Prompt
- Thread starter Vern1961
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Soldato
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When it happens do you still have internet access?
Have you run a virus scan?
Have you run a virus scan?
Caporegime
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- 17 Oct 2006
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Never ever been prompted to change my password, I'd go with opethdisciple and get a scan running asap.
AVG didn't reveal anything particularly nasty - a false positive on an official Railworks add-on and the usual list of cookies, which I deleted anyway.
If it keeps happening I may go for a re-format of the C drive, just in case it's something AVG doesn't pick up on.
If it keeps happening I may go for a re-format of the C drive, just in case it's something AVG doesn't pick up on.
Caporegime
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Nothing revealed by Malwarebytes. However earlier on the Home Hub was playing up a bit, dropping the connection to wireless appliances around the house and then dropping the BB connection on itself. So it looks as if the error screen could be a symptom of the router on the way out. Time to ring BT for a replacement, I guess.
Caporegime
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Good news at least on the Malwarebytes, with a bit of luck BT will sort you out with a new one and then maybe you will know for sure.
Hopefully you will get one of the new models (BT Homehub 3)
In the mean time, you could try to change your password by just going into the router settings on your own, do not do it through the link if you think it may be dodgy, just do it yourself, then you can see if it still carries on showing up or not
In the mean time, you could try to change your password by just going into the router settings on your own, do not do it through the link if you think it may be dodgy, just do it yourself, then you can see if it still carries on showing up or not
Not sure about that question, but I wouldn't buy another one, if you want to spend money then buy a better router, but I would just contact BT and they will probably replace it for you. Ours wasn't working properly and this is what we done and they gave us a new homehub 2