BT HOMEHUB 3 WIFI Speed/Drop

Faztastic · 2 Mar 2015 at 16:00

Hey peeps,

Bit of a strange one here, basically i have had Infinity 2 broadband (75mb) for about over a year now and have never had any WiFi issues before, but all of a sudden my WiFi speeds would drop to 3mb's and this would not be remedied until i changed the WiFi channel and then it would shoot up to around 66mb. For it to only a few hours later slow back down to 3mb's resulting in another WiFi channel change.

So here i am in this never ending loop of constantly changing WiFi channel every few hours, i have tried hard resetting too but the issue still remains. BTFon is disabled, so no leeches.
The funny thing is my friend who has same connection as me at his home has exactly the same issue.

So it leads me to believe is this a software issue that BT has released and not fixed or if you want to go all conspiracy, is there someway BT have implemented a WIFI rule to limit speeds to 3mb's over WiFi so that they save on bandwidth?

I would ring up but to be honest they wont understand what i am trying to say and will get me jumping through many hoops.

Any ideas?

StrongSad · 2 Mar 2015 at 16:31

is it Home Hub 3???

If so I had the same issue.

I moaned and moaned and they finally relented and I have a home hub 4

edit ti add my post on another thread

My Home hub 3 was a nightmare

I had intermittent speed drops on the wifi every two days or so. would drop to 2 mbs, upload unaffected.

No event log errors, no issues with wired devices, just wifi.

Re sited the hub, removed the non essential wired devices, changed channel, switched off FON. Still the same.

Only way to resolve the issue was to either change channel or reboot.

Had the original replaced and all was good for a number of months, then the same issue again.

Long story short (We had some fantastic conversations about them testing my Wifi from India, testing the line and of course, "BT does not support Wifi") Anyway, I moaned and moaned till they gave me a Home Hub 4. No issues since.

Faztastic · 2 Mar 2015 at 16:43

Strudders said:
is it Home Hub 3???

If so I had the same issue.

I moaned and moaned and they finally relented and I have a home hub 4

edit ti add my post on another thread

My Home hub 3 was a nightmare

I had intermittent speed drops on the wifi every two days or so. would drop to 2 mbs, upload unaffected.

No event log errors, no issues with wired devices, just wifi.

Re sited the hub, removed the non essential wired devices, changed channel, switched off FON. Still the same.

Only way to resolve the issue was to either change channel or reboot.

Had the original replaced and all was good for a number of months, then the same issue again.

Long story short (We had some fantastic conversations about them testing my Wifi from India, testing the line and of course, "BT does not support Wifi") Anyway, I moaned and moaned till they gave me a Home Hub 4. No issues since.

So it looks like a router issue then that needs to be replaced which will cost, unless i moan constantly jumping through those hoops.

StrongSad · 2 Mar 2015 at 17:06

Faztastic said:
So it looks like a router issue then that needs to be replaced which will cost, unless i moan constantly jumping through those hoops.

Yep, I really did moan quite a bit. However I spent 15 years service managing BT so know that moaning lots works.

There is not much in the web about it TBH

There was some talk about it being DHCP lease renewal's, however I change the lease expiry dates and that again made no difference and not much sense.

I really don't know why it was throttling, I spent a fair bit of time on it and trouble shot the entire set up I have at home.

The Home Hub 3, well all the home hubs, are shocking. I am looking to change it out at some point for a TPlink as I like to use MAC filters and BT don't like us using them.

I would throw all my toys out of the pram at them.

Be informed. Have all the trouble shooting work they will ask you to do done before hand.

Don't let them tell you anything that is not true. Stop them and say "I know that not to be correct" ("we are testing your wifi" for example). I replied with, "Would you like a cup of tea?" they then get the idea that you know something about your set up.

Have answers to every request they might ask.

When the agent is finally finished/fed up, ask to speak to the supervisor/manager.

You will have to accept a second device I suspect. That will be the same. It was in my case, however moan after a dew days/weeks and they will relent.