I have a BT HomeHub2 connected to my desktop PC by ethernet cable. Yesterday, whilst downloading a file, the download froze half way through. I thought that I had lost my internet connection, so I stopped the download and checked the lights on the HomeHub. All was well (all three blue lights present and correct). But still no internet. When opening the browser the status bar reads... 'Searching for www.google.co.uk' then 'Waiting for www.google.co.uk' and then hangs there for 10 minutes until it times out.
To cut a long story short, I still can't load any web pages or access the internet. I fired up my laptop, my Wii, my wifes laptop and all connect to the network wired and wirelessly, but nothing can access the internet despite the homeHub insisting that it is connected and all is well. I am able to ping websites (although not reliably) and the HomeHub's 'internet connection test' confirms that the internet is there! I even re-installed my old HomeHub1 (the white one) and that one did the same thing. All lights on, internet there, nothing can load a webpage!!
Phoned BT yesterday but after an hour they gave up and couldn't help any further. No fault on the line they said, so they won't send an engineer or offer any more help. They suggested I run anti-virus software again (despite the fact that even the Wii and my wifes almost unused laptop won't connect).
Took my laptop to a friends today to make sure it connects using a different internet connection and sure enough it does. I am writing this on it now!
Any ideas or suggestions before I call BT again?
To cut a long story short, I still can't load any web pages or access the internet. I fired up my laptop, my Wii, my wifes laptop and all connect to the network wired and wirelessly, but nothing can access the internet despite the homeHub insisting that it is connected and all is well. I am able to ping websites (although not reliably) and the HomeHub's 'internet connection test' confirms that the internet is there! I even re-installed my old HomeHub1 (the white one) and that one did the same thing. All lights on, internet there, nothing can load a webpage!!
Phoned BT yesterday but after an hour they gave up and couldn't help any further. No fault on the line they said, so they won't send an engineer or offer any more help. They suggested I run anti-virus software again (despite the fact that even the Wii and my wifes almost unused laptop won't connect).
Took my laptop to a friends today to make sure it connects using a different internet connection and sure enough it does. I am writing this on it now!
Any ideas or suggestions before I call BT again?
