BT Hub 3 work with HUB 5?

woofercooker · 14 Feb 2015 at 14:37

BT sent my new broadband hub kit to the wrong addressee and they are now sending out a replacement, in the mean time they have told me my connection is now active at my new addressee, i hooked up my old 3.0 hub and i just get a solid orange light, The new hub they are sending is the new 5.0 one, can anybody confirm weather my old 3.0 hub should still work or not?

Caged · 14 Feb 2015 at 14:40

You have forgotten to say what connection you are on. If it's FTTC (BT Infinity) and you haven't been provided an Openreach white modem then the Home Hub 3 is no use to you.

woofercooker · 14 Feb 2015 at 14:45

sorry yeah its bt infinity same as my old connection i have the other white box as well hooked up. They are saying the connection is live but i just get an orange light in the middle and the other 2 are blue.

Orcvader · 14 Feb 2015 at 14:50

HH3 only supports ADSL, so unless you also have the white modem box, it will not work with your connection.

woofercooker · 14 Feb 2015 at 15:01

I have the white box also that connects to the black box.

Caged · 14 Feb 2015 at 15:06

If your old connection was also Infinity then it should work fine, as long as you've set it up properly.

Are the lights on the modem showing the VDSL is active?

Danny091 · 14 Feb 2015 at 15:10

If you have the modem too then it should work i think.

What are the lights on the modem showing? are they showing a DSL connection?

Edit - Caged beat me to it

Other thing new address? Guessing this address did not have fibre before? Could it be your running one of the old kind of filters on the line and its not compatible with VDSL and you need to use the one thats most likely in the HH5 box.

Orcvader · 14 Feb 2015 at 15:19

woofercooker said:
I have the white box also that connects to the black box.

How do you have them connected up?

It should go like so:

Phone socket -> ADSL filter (Should be built into the socket) -> White box -> HH3 with the red port.

woofercooker · 14 Feb 2015 at 15:21

Caged said:
If your old connection was also Infinity then it should work fine, as long as you've set it up properly.

Are the lights on the modem showing the VDSL is active?

The white box has a DSL light but not vdsl, the dsl light is green though, and as for the filter, all i know its its an old one because its gone yellow lol.

Danny091 · 14 Feb 2015 at 15:34

I would try connecting your line to the ADSL part of your router to see if you get a dsl connection (the light). It could be that they haven't swapped you over at the cabinet or the filter just is not good enough due to its age.