BT Infinity 2 to PlusNet

bobbyspangles · 12 Sep 2016 at 16:50

Has anyone made the change? It works out nearly £25 a month cheaper (£37 for the first 6 months!) than what we are currently paying BT.

I'm most worried about loss of speed due to throttling and QoS.

Edit: Also I'm currently using an Asus RT-N66U with the BT modem, can I still use this setup with PlusNet? The website says I need a VDSL2 Router.

MissChief · 12 Sep 2016 at 17:17

Quite why anyone would move to Plusnet now with the problems they're having is beyond me.

KIA · 12 Sep 2016 at 17:17

Wait for PN to fix the new network's congestion issue before you move.

bobbyspangles · 12 Sep 2016 at 17:26

Phew, good job I checked this thread. I was just about to go ahead with it regardless. How long has this problem been ongoing for and is it likely to be fixed anytime soon?

Cob · 12 Sep 2016 at 17:28

bobbyspangles said:
Has anyone made the change? It works out nearly £25 a month cheaper (£37 for the first 6 months!) than what we are currently paying BT.

I'm most worried about loss of speed due to throttling and QoS.

Edit: Also I'm currently using an Asus RT-N66U with the BT modem, can I still use this setup with PlusNet? The website says I need a VDSL2 Router.

Speak to BT or check your current offers in MyBT on their website.

Current customers should be able to get Infinity 2 and line rental for about £34 a month.

bobbyspangles · 12 Sep 2016 at 17:35

If only, we're currently paying £32.50 for Broadband and calls and £17.99 line rental.

I have tried to buy a new package with them but I get told I'm not eligible.

AStaley · 13 Sep 2016 at 07:11

Speak to customer services and tell them you are considering moving to a new provider they will soon back down.

wedrum · 13 Sep 2016 at 07:40

I'm waiting to be switched over the the fibre on plus net. My current broadband is shocking. I would be better on dial up.

KIA · 14 Sep 2016 at 17:55

bobbyspangles said:
How long has this problem been ongoing for and is it likely to be fixed anytime soon?

Keep an eye on https://community.plus.net/t5/Fibre...oss-and-other-DNS-issues/td-p/1354749/page/52

Terrier_Jimlad · 14 Sep 2016 at 18:53

Doesn't effect everyone though, I have absolutely no issues with my PN Fibre (80/20 package)