BT Infinity availability (Technical Question)

[Firestar_3x]

Bit of a strange problem this one, BT Infinity is available on my local exchange (Congleton) friends all around me can get or have the service, yet when i run either my BT phone number or house / flat number and postcode through the line checker it says infinity isn't available.

Now i know the local exchange has been upgraded, does BT need to do something between the exchange and my local on street connection box for Infinity to be enabled?

Any help with this would be great, i've phoned BT but they are next to useless, they've already done a line check and simply told me the system says no.

 

[Firestar_3x]

Thank's for the info, bit of a joke that enabling the exchange could mean that service coverage for that area is limited to 10 street boxes, wft.

Thing is i now know what i need to go back to BT with and what i need to ask / push for so i can get the service. I'm currently gettting a 15.5mb connection speed with Sky but i'd prefer to move to something quicker.

 

[Firestar_3x]

Why would you complain about getting 15mb? lol Should be fine for most people unless you love to download those illegal films/games

I must fall outside of the 'most people' category then. I would like a quicker connection to make the days i work from home more productive.