BT Infinity & FTTx Discussion

So I finally exchanged on my house yesterday (new build).

I've been monitoring their BB deals as Openreach have done the wiring into the house and entering the postcode it's confirmed I can received fibre from BT and about 6 other providers into the house.

Now when I've previously entered the postcode, it pings up saying "congrats you can get ultrafast broadband blah blah blah" and then gave me the 145/300mb options to choose from.

However, when I went to do the check last night all excited that I could finally get it ordered, it pinged up saying "Sorry, we can’t find results for your address at the moment. We’re updating our systems and we hope this will be fixed soon."

Is there any reason why BT would stop showing choices to me now when there was no issue a week/10 days ago...?

Just to follow up on this, BT's records updated and was able to order their Ultrafast Fibre 2 deal.

So my next issue is this:

Openreach have installed the modem under the stairs.

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Looking around the intranet it would seem that I'm going to have to plug the BT Superhub that's arriving tomorrow into said modem. Which if true I find to be absolutely absurd, given that I expect most people wanting an Ultrafast service to use the ethernet connections. Spoke to someone at BT who brought up power line adapters as a solution but is that going to get me the same speeds as if my devices (ATV 4K/PS4/TV) were connected directly to the Superhub?

But I'm just wondering if I can plug the Superhub in the living room via the outlet available here on the second from the right (is the lift up port next to the tv (next to the FM/DAB connection) an ethernet connection?):

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And it work just as well? Or could I just use the phone line at the far right?

If there's anyone who's been in a similar situation to this, I'd appreciate some thoughts.

Cheers.
 
If those are phone outlets, then no. The grey cable hanging out of the ONT is the ethernet into your router.

The house builder has full control of the ONT placement as well as the decision of how much network cabling to install into your house, looks like they couldn't be bothered to think in this case.

Where is the ONT in relation to where you want to have your router?
 
If those are phone outlets, then no. The grey cable hanging out of the ONT is the ethernet into your router.

The house builder has full control of the ONT placement as well as the decision of how much network cabling to install into your house, looks like they couldn't be bothered to think in this case.

Where is the ONT in relation to where you want to have your router?

Thanks for your reply.

Well this is my issue - the one at the bottom looks slightly larger than a phone outlet which I'm wondering if it's an ethernet port.

As mentioned, the ONT is under the stairs. Ideally I'd like the router next to the TV unit (where the plugs/connections are).
 
If it’s an Ethernet port it must have another end somewhere.

Well this is it. But the only ports I know of are in the cupboard under the stairs. Which means I'm probably screwed. I'm even wondering what the wi-fi speeds are going to be like with the Superhub closed away....
 
Probably fine but it's worth looking at ways of running a cable between the ONT and somewhere else before you get involved in decorating the new place.

When I said where in relation I meant in terms of layout - is it just through a wall for example? Getting a cable through the wall and then neatly tacked along the skirting will not look out of place.
 
Probably fine but it's worth looking at ways of running a cable between the ONT and somewhere else before you get involved in decorating the new place.

When I said where in relation I meant in terms of layout - is it just through a wall for example? Getting a cable through the wall and then neatly tacked along the skirting will not look out of place.

I didn't really have any visions of doing any cabling (or decorating) in a brand new house if I'm being totally honest. This new build/Openreach business has been a learning experience over the last 6/8 weeks. Guess I've been spoilt with having Virgin over the last 7 years in the two places we've rented that everything was set up to where we wanted it.

But to answer your question, the staircase backs into the living room and I'd have to run cabling over the door and then as you said, tacking it along the skirting.

In relation to powerline adapters, how much speed do you lose?
 
You seem to be saying the both the ONT and the other end of that Ethernet connection are both under the stairs. If so what's the problem?

I'm not sure that the port in the living room is an ethernet connection - this is what I'm saying. But the first pic I uploaded shows a grey cable which is an ethernet cable so something has to be put into that.
 
I'm not sure that the port in the living room is an ethernet connection - this is what I'm saying. But the first pic I uploaded shows a grey cable which is an ethernet cable so something has to be put into that.

Yeah the superhub will go next to the ONT. I was fortunate as we got FTTP after we moved in so I was able to have the ONT installed next two ethernet ports in the living room. You'll either have to reply on wifi, powerline or run ethernet sadly. And I used powerline temporarily and it was a disaster, they would drop out regularly and need resetting. I'd say don't bother going powerline, if you can go ethernet, even though its a hassle.

Edit : Should add the powerline drop outs were on a new build as well.
 
Yeah the superhub will go next to the ONT. I was fortunate as we got FTTP after we moved in so I was able to have the ONT installed next two ethernet ports in the living room. You'll either have to reply on wifi, powerline or run ethernet sadly. And I used powerline temporarily and it was a disaster, they would drop out regularly and need resetting. I'd say don't bother going powerline, if you can go ethernet, even though its a hassle.

Edit : Should add the powerline drop outs were on a new build as well.

Cheers for this. Disappointing.

I find it staggering that they didn't think of people needing ethernet ports where the TV is situated.
 
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New areas G.fast will be appearing in soon.
 
Cheers for this. Disappointing.

I find it staggering that they didn't think of people needing ethernet ports where the TV is situated.

So just to counter that, I used powerline adaptors at my last new build rental and they where absolutely fine, no dropouts at all, I only had a 60 meg connection at that place. It did add ~ 8 ms latency though.

I get BT ultrafast 2 connected tomorrow so happy to do a quick test and let you know how they cope if that helps at all.
 
Has anyone moved their BT service to a new property when moving? How easy was this and how quick was it working at the new property?
Should be pretty seamless. For DSL is there a BT socket already there? If so it should be a remote activation in 3-4 working days. For Fibre it's more like two weeks for activation.
 
So just to counter that, I used powerline adaptors at my last new build rental and they where absolutely fine, no dropouts at all, I only had a 60 meg connection at that place. It did add ~ 8 ms latency though.

I get BT ultrafast 2 connected tomorrow so happy to do a quick test and let you know how they cope if that helps at all.

That would be great. Thanks.
 
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