BT Infinity & FTTx Discussion

EVH said:
Fancy trust'ing me those contact email addresses? I wouldn't mind if the speed had reduced to improve stability, but I had noise on the line when it was put in and again a week later, so I knew it was going to screw up my profile but didn't expect it to stay low after they'd "fixed" the noise twice.

I'm synced at 48000kbps yet I see my attainable as 65000kbps ffs :rolleyes:
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Can't give out details for contacting ELC, if its a general BT issue and your completely hitting a wall then you'll probably have to contact Ian Livingstone directly who will allocate a ELC contact, can also try via BT Care on the BT forums but seems a bit hit or miss if you get dealt with properly.

Otherwise for line issues I've ended up emailing [email protected] - only something I've done as a last resort tho. (i.e. when we had a BT openreach engineer come around to fit a second line he left, leaving both lines non-functional and support was completely disinterested in dealing with it and claiming it would take atleast 2 weeks before they could get someone on it - then multiple times not actually even booking anyone to do it).
 
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After the disappearance of details from the Wholesale checker got this back from NGA:

Our systems indicate that work is ongoing with the deployment of your cabinet and, if all goes to plan, we are hopeful the cabinet will be ready for service early-mid August 2013, barring any complications.
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The wait continues.
 
Cosimo said:
After the disappearance of details from the Wholesale checker got this back from NGA:



The wait continues.
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Well details for our town have also recently disappeared from the checker so I'm going to assume roughly the same timescale. Most of the cabinets are in although I don't know if the fibre has been blown, dslam installed etc. I did see some men were working on it late Friday afternoon though.
 
NZB said:
That's the same response i got, word for word even the dates.
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I bet we had a response from the same person, a lady called J. Maybe just a generic reply. She said to look at the site which tells whether your exchange is accepting orders which is useless.
 
New toy arrived..

IMAG1513_zpsf8e5936f.jpg
 
BT openreach are scheduled to install fibre at my home next thursday. Should acheive 53D/13U which will be a bit of an upgrade from 5D/0.5U.

Excited :D.
 
I will explain my install today.

Got a phone call at 29 past 1 from the engineer to say guy was at the cab and needed access to the property (was here anyway so that wasn't a problem) ;) He informed me phone line would go down (and internet) which it did came back up about 15/20 minutes later with all his tools so forth. He was a little confused where things we're to go at first but once that was sorted he played about with line (machine thingy) done some tests. Showed me I was syncing at 51MB (had it on his paper I was quoted at 41.6 down and 6.5 up) yeah as I said his machine showed me I was syncing at 51 would likely settle down and possibly even increase to about 60 (he told me I would get higher) installed the different faceplate went through the process of ihooking up hub/infinity modem done 1 or 2 more tests er his machine made a call to I think turn the broadband on with his thing and that was that. Explained a few things me happy :D (Didn't even want a tea or anything) ;)
 
NUTTER123 said:
Showed me I was syncing at 51MB (had it on his paper I was quoted at 41.6 down and 6.5 up) yeah as I said his machine showed me I was syncing at 51 would likely settle down and possibly even increase to about 60 (he told me I would get higher)
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Ah, Openreach engineers and their lies!
 
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