Soldato
Plusnet seem like a right shower, too. My order hasn't progressed since sign up 9 days ago so I've knocked them on the head under the 14-day cooling off period. Where to try next? Talktalk.
Why you moving away form BT.
Plusnet seem like a right shower, too. My order hasn't progressed since sign up 9 days ago so I've knocked them on the head under the 14-day cooling off period. Where to try next? Talktalk.
Why you moving away form BT.
Zen.
I would love to pick them but they're £10 dearer than everyone else. Whether that £10 is worth it in customer service, etc. I'd like to know.
You'll never know until it breaks. General consensus is they are top notch. At the end of the day it's an Openreach product so it WILL break at some point, the value is in dealing with UK based people who are good at their job and likely won't follow a script.
I would love to pick them but they're £10 dearer than everyone else. Whether that £10 is worth it in customer service, etc. I'd like to know.
Well as for me the reason why i went with zen is because of customer service.
For me in my experience the customer service is better indeed when compared to virgin media's customer service so i give zen that one, but how much better well i don't know but they are uk based and do not read scripts.
Personally in my experience zen is not perfect and indeed they are more expensive, so for me i am eyeing sky broadband if we ever change isp to give them a go.
We had a billing error from zen but zen fixed that otherwise we would have paid over £100 on the bill, when we already had a telephone package so that was fixed.
Apart from that which has put me off a bit from zen, also don't fully believe the reviews but they are an indicator of how good the service is.
Dan.
Be aware if you are going to move to BT or any ISP owned by BT: EE, Plusnet etc....
https://www.ispreview.co.uk/index.p...-multiplayer-lag-spikes-during-streaming.html
Glad now websites picked up on this after we had to deal with this for a full year.
The issues is also within EE and Plusnet you can check their forums by simple Google ping spikes whilst Netflix.
So yeah since they belong to BT then they should be in the avoid list.
https://community.ee.co.uk/t5/Broad...me-Video-causes-lag-spikes-when-I/td-p/783770
https://community.plus.net/t5/Fibre-Broadband/Constant-ping-spikes/td-p/1607392
Plenty of other threads so yeah the problem is not isolated to BT only mate. Sky/talk talk/Vodafone do not have this issue at all.
After months of complaining, I got put on a new server which reduced the ping spikes massively from several everyday to maybe once or twice a week, but I still cannot game when someone is even playing a Facebook video. It's ridiculous that BT customers are paying premium price compared to other ISP but we are getting nothing but unstable broadband.
For gaming you are generally better on FTTC.
Has anyone used vodafone ?
Im thinking of leaving VM and joining someone else the only problem I see is everyone outside VM has a 18 month contract except a company called onestream who ive never heard of and I would need a line with everyone wants to charge me for so any discount im getting per a month on lower speeds is void.