BT Infinity problems - Follow up.

Vanhishikha

Vanhishikha

Vanhishikha

Associate
Joined
22 Aug 2011
Posts
240
A few weeks ago, I made a forum post about constant drop outs on BT Infinity and so on.

I was 'advised' to give them a call, so I went ahead and did so and they advised me that on <date here> a technician would be around to help fix the problem/s.

He arrived at around 1'ish last Wednesday I believe it was? He said that anywhere from 2-4 hours prior to him arriving, an underground engineer had been below ground to fix the intermittent problem that had been causing my drop outs.

He did some tests on my line and then shown me that the line was "ok", he did a restart and then 30 minutes after he left, it was cutting out yet again.

Should I call them back, perhaps buy a new router? I don't know what my options are.

If anyone has any help regarding this matter, then please let me know.
 
I have reset both the modem and router plenty of times, changed the wireless channel and so on. When the interruptions happen, it happens on all of my mediums, such as: Xbox, iPhone, PC and so on. So It's not just my computer or whatever, if I then proceed to go downstairs to where the router is located, I'll notice that the modem light for DSL is flashing and the light for internet connection on the router is flashing orange, so I'm not sure what it could be.

I'll give them a call tomorrow, see what they say and report back here, as I'd like to help any one else who may have this problem or will have it in the future.
 
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