BT Internet

mohawk · 9 Sep 2008 at 09:45

Has anyone else using this service noticed recently that it has been extremely slow, a lot slower than it normally is?

Crimefighter · 9 Sep 2008 at 10:53

Our service has been slow, but I think its our line as the service has been slow since I moved in 6 weeks ago.

pennywise · 9 Sep 2008 at 11:01

www.speedtester.bt.com

Sweetloaf · 9 Sep 2008 at 18:50

Not only has it been slow, I've been getting total drop outs in the last week or two.

mohawk · 9 Sep 2008 at 19:26

ah good its not just me then

Sweetloaf · 9 Sep 2008 at 20:08

mohawk said:
ah good its not just me then

Does your connection keep going down as well?

Which hub do you have?

Badger2003 · 9 Sep 2008 at 20:14

Mine seems to be fine - been using it all day too

NickM · 9 Sep 2008 at 20:21

Mine slowed to around 20kB/s downloads a few days ago.. back up to 250kB/s now and been fine since, had a few dropouts in the past few weeks. I'm using a WAG354G router.

Lakeland · 9 Sep 2008 at 20:35

fine here (cumbria)

chowks · 9 Sep 2008 at 22:45

yep it's definatly slowed down for me in the past couple of weeks. During the day i'm getting around about 40-60 kb/s and then as it passes midnight it goes up to around 300 - 700.

Unbelievably annoying speeds....hardly enough speed to stream videos anymore during the day. ****ing me off! but what can you do? i'm guessing ringing them up won't do anything...?

Murney · 10 Sep 2008 at 08:27

Father in laws BT connection syncs @ a max of 1.5mb in the day and drops to around 600 ish @ peak. So 40-60kbs is good for him!

Ringing them up and complaining does nothing, hes spent hours and hours on the phone to BT in the last 12 months and they have done nothing to help.

On the bright side his contract is up now, but there's no decent LLU's on the exchange! And VM cable is not available in the area.

/rant over

tolien · 10 Sep 2008 at 09:55

If the sync rate is changing it isn't the ISP's fault - it's an issue between your modem and the exchange. Dropouts probably have nothing to with BT Retail either...

Before complaining about an issue with your ISP, you need to make sure it isn't something else - check your IP profile with the BT Speedtest (instructions in sticky), and make sure there's nothing untoward with your connection too.