I was chatting to a work colleague about this the other day, a large proportion of BT's consumer market has the notion that BT are obligated to spend £1000s to install fibre to their home / street cabinet and yet they ***** and whine when they are asked to pay more than £2.50 / month for it.
BT has their problems, their business model is not one of them. Want fast broadband, then buy a lease line FFS. You aren't entitled to anything