BT Issue

[Pez]

Hi all.

I've just bought a house that has (according to the old owners, who we know) never had problems with the line. They had BT Infinity installed about a year ago and as part of this, a openreach engineer installed a master socket - However the cable leaves the socket internally, and runs towards the porch:

Before the porch at ground level, I can see that the Orange (A) / Blue (B) wires from the master socket (where I am plugging the phone in) joins with blue/white stripe, and orange from master joins with white/blue stripe that runs up the wall to yet another little white BT box:

The above shows the blue/white cable terminating in the top slot, and the white/blue cable to the middle slot. This then runs outside to a very old and spider filled brown box:

I can't really tell where the cables from the inside go from here, I can only really see that the black cable on the far left is supplied via the telegraph pole outside our house, and provides orange/white/green/black wires to the black terminal in the middle.

Can anyone spot anything obviously wrong? I've logged a fault with BT given I believe that everything looks OK up to picture 3... and the next 'node' is outside and appears to be part of BT's network.

Thanks in advance for any assistance

 

[Borealis]

What is your problem - no dial tone at all?

Everything from the master socket back is BT's property and if there is a fault with it, it's their problem to fix. Only extra internal cables are your problem.

If you plug a phone into the master socket and it doesn't work, then there's a problem with their cabling and they have to fix it at no cost to you (at least that's how it worked 2 years ago!)

 

[Pez]

Problem is no dial tone at all - I would expect the drop cable from the telegraph outside to terminate to the master socket, but it doesnt... it goes through some clearly bodged internal wiring first

I'm tempted to take the drop cables from outside the house, drill through the wall and connect the red/white to the A/B points in the master... its going to save me the time having to figure out which part of the weird wiring is failing!

 

[Borealis]

If there is no dial tone whatsoever, then there is a line fault somewhere between the pole and the box.

The bodged weird wiring is either something the previous owner has done, or it's a BT bodge. The problem is that BT may see the bodge as "tampering/misuse" and charge you to fix it.

On the other hand if you run your own cable to the master and it still doesn't work, then BT will charge you to fix it as it isn't their cabling any more.

This assumes that your service provider is BT. If you get your internet/phone from say sky or another company that uses the BT cables, then BT will probably charge you to fix it.

 

[Borealis]

double post, please delete.