bt issues - help please

Soldato
Joined
6 Oct 2004
Posts
20,272
Location
England
Having some weird problems with BT this morning.

I can be browsing the web, like I am not and when i click on a link it comes up with the classic 'Server not found' page.

It was working fine last night.

It seems to keep dropping connection, I watch the home hub(white one) when this happens but the broadband/wireless lights stay on, but don't flash. I have restarted them quite a lot.

Also happens if i try via my iphone.


I managed to get onto speedtest.net and while it does the downloading part it stopped at around 1.44, then slowly went...1.43....1.42....1.40....1.39....1.35..........1......1.3....1.4....1.45 etc

Went down then back up to normal :confused:


Any ideas guys?


-My max speed is around 2MB
-When this disconnect happens I can't connect to bthomehub.hom


edit: It took me ages to do this post, everytime i click 'post' or whatever it is the 'server not found' page appeared!
edit2: I pinged bthomehub.home and this is the result, it kept failing then it finally pinged!

 
Last edited:
If even your ping to the router itself is intermittent then it would appear to be a problem between your PC and the router, and therefore nothing directly to do with BT or your internet connection. Are you connected wirelessly to the router?
 
What happens if you use the router's IP rather than bthomehub.com (assuming that's what you use to access the router's web interface)?
 
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