BT line connection - can this be right?

Rids said:
This is a strange one, I moved into my flat on the 11th and I had my BT line activated on the 23rd. There was a problem with the wiring in the flat (the person that lived there before me had cut the cable inside the BT socket) - I logged a fault on the 23rd when I realised the problem and they had an engineer out to me by 3pm the next day. I'm guessing they may only be backed up certain areas?
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Fault engineers are a completely different allocation than connection engineers, not the same timescales etc
 
Well I have just rung BT to get a 2nd line installed and they have told me 7 working days :D

Not sure if 2nd lines are quicker than first lines?
 
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