I've been having trouble with my internet connection and an engineer is coming out tomorrow. The socket we currently have is not a BT master socket, it just looks like an extension socket that comes from the old oval GPO socket. As BT are responsible for everything up to and including the socket can I ask him to upgrade it without paying? We've also got a problem with the line being too quiet so I'm hoping he'll do the work without billing me.
BT Master Socket Question
- Thread starter zom247
- Start date
The engineer has just been and he said they can't change the socket for free as it does not have a problem. He did say that the line was very quiet though and that he would have to put in a request to openreach for them to change some sort of card at the exchange.
The socket I have is one of the old master sockets though and not the new NTE5. I'm not prepared to pay £160 just to have that changed though.
The socket I have is one of the old master sockets though and not the new NTE5. I'm not prepared to pay £160 just to have that changed though.