BT Netflix issues

SixTwoSix · 6 Mar 2016 at 12:18

OK, switched off my unblock US service a few days back, since then can't get on Netflix. I'm a BT user and doing a bit of googling shows that BT users are having issues getting online with Netflix.

EDIT: This is using APPS either via Smart TV or phone/tablet, not the actual website.

http://www.ispreview.co.uk/index.ph...er-problems-with-netflix-on-lg-smart-tvs.html

Are there any other BT users here using Netflix as standard without altering DNS having issues?

If I switch back on the unblock US, I can get online but Netflix gives a message about using an unblocker and doesn't play anything. :mad:

Tried the google DNS, doesn't solve the problem.

SixTwoSix · 6 Mar 2016 at 12:23

Rroff said:
No problems with BT and Netflix here.

Just edited my post, forgot to add this is accessing via app on smart tv or phone/tablet. I can load the website with no issue. My bad.

SixTwoSix · 6 Mar 2016 at 12:33

Rroff said:
Dunno about smart tv but works on my android tablet and phone. (Though for some reason the tablet is playing very low quality and seems to refuse to go into anything decent quality - but I've not updated the app on that tablet in months).

Fancy updating the app and seeing if it still works

SixTwoSix · 7 Mar 2016 at 07:42

Had a few calls to BT, they're aware but depending who you get on the other end, some won't even try to help if your not a BT TV customer.

HH3 seems to be the main cause, some users with HH4 and 5 having issues too.

Currently in PM's with a guy on the BT boards who thinks he can solve my problem, fingers x'd.

SixTwoSix · 7 Mar 2016 at 18:22

Well that was a pleasant surprise...

Thank you for sending in your details. I am sorry to hear that you've been affected by the Netflix issue. We have got this investigated and identified an incompatibility between one of our older hubs and the Netflix app running on a small number of Smart TVs and YouView boxes.

As you have been affected by the issue we have arranged to send you a replacement router free of charge. You should receive your replacement hub in the next few days. The order reference for your new hub is

Fingers x'd

SixTwoSix · 8 Mar 2016 at 14:46

Hades said:
Good news. Please let me know when you receive it and if it works. I will call them back and insist on a new router if that's the fix. Thanks.

Will let you know tonight. Just had a call off the missus and it's arrived today. That's pretty good considering I sent the message yesterday morning at 8am before work.

SixTwoSix · 9 Mar 2016 at 07:45

It solved the problem, it's just another Homehub 3 they sent but the A variant instead of B variant. I can now watch Netflix again

SixTwoSix · 13 Mar 2016 at 08:59

How have you been with them Hades?

My hub is over 3 years old and they didn't try to pull that nonsense with me. Guess it all depends on the idiot on the other end of the phone though.

Glad you're getting another one though.

SixTwoSix · 13 Mar 2016 at 18:10

Secret_Window said:
I'm using hub 5. To be honest these hubs aren't that great - I have had 3 die in 2 years already.

Yeah had intermittent probs with the HH3 for years but they do the job, just about.

SixTwoSix · 28 Mar 2016 at 09:44

Go the BT route, save some money. All in it took 3 phonecalls and a few forum messages, I now have everything working again and it cost me nothing.

SixTwoSix · 31 Mar 2016 at 06:00

Tacitus said:
UK Netflix is working for me, US Netflix isn't. On BT.

Any workaround for this?

What message do you get?