Hello,
Looking for advice really, a 'what would you do scenario'
Basically, I have been a paying customer for 18 months with SKY for my fibre broadband which crashed out 2 weeks ago today. I have had 2 engineers out, the first not having a clue, the second ... told me after about an hour of fiddling and discovering no connection established to my place. He stated that my line has been allocated to someone else in the street. My jaw dropped after hearing that - "BT have allocated my line to someone else? WHAT?!"
He went on to say he will raise it with the planning team where they will need to schedule the road to be dug up and worked on in order for me to have a connection again. He also stated it could take weeks if not months for this to be resolved.
The painful thing is, I have to go through SKY to raise each query, who to be fair have been really helpful, I have been constantly calling for updates and SKY have been patient with me so far, although it has taken them 2 weeks to credit my account for a dongle (which i have to buy myself upto the value of £20) Also, They said they will reimburse any loss of service once the connection is established again. Just find it incredibly frustrating that i cannot speak to openreach about the matter and escalate it with them.
Sorry for the rant, has anybody had this or heard about such a farce before?
We all the love the internet, most of us cant live without it, I certainly fall under that bracket.
Where do i stand as a consumer?
inb4 the ol' #firstworldproblems and #coolstorybro
Looking for advice really, a 'what would you do scenario'
Basically, I have been a paying customer for 18 months with SKY for my fibre broadband which crashed out 2 weeks ago today. I have had 2 engineers out, the first not having a clue, the second ... told me after about an hour of fiddling and discovering no connection established to my place. He stated that my line has been allocated to someone else in the street. My jaw dropped after hearing that - "BT have allocated my line to someone else? WHAT?!"
He went on to say he will raise it with the planning team where they will need to schedule the road to be dug up and worked on in order for me to have a connection again. He also stated it could take weeks if not months for this to be resolved.
The painful thing is, I have to go through SKY to raise each query, who to be fair have been really helpful, I have been constantly calling for updates and SKY have been patient with me so far, although it has taken them 2 weeks to credit my account for a dongle (which i have to buy myself upto the value of £20) Also, They said they will reimburse any loss of service once the connection is established again. Just find it incredibly frustrating that i cannot speak to openreach about the matter and escalate it with them.
Sorry for the rant, has anybody had this or heard about such a farce before?
We all the love the internet, most of us cant live without it, I certainly fall under that bracket.
Where do i stand as a consumer?
inb4 the ol' #firstworldproblems and #coolstorybro