BT Phone cable cut

vygec

vygec

vygec

Associate
Joined
24 Sep 2003
Posts
455
Location
East London
I know, i'm a muppet. I accidentally cut my BT cable outside the house coming down from a junction box at roof level.

Trouble is i am a Sky customer i.e. pay line rental to them. Should i report this to BT or SKY, and more importantly, can i expect a charge to get this repaired?
 
You have to ring sky as you have nothing to do with BT. Sky will then get an Openreach engineer out to fix. Yes you will be charged unless you can make it look like a natural break.
 
So you cut the main wire before it hits the junction box? Ouch! How on earth did you manage that? Were you drunk and performing the scene from lethal weapon?
 
BT Openreach will probably have to fix it and because it is a 'fault' on your property they will probably charge you for it.

Fair do's really if your going to be daft enough to cut it down! Lol :p
 
Silly question, but given you know where it's broken and there's only 3 wires you actually need to join can't you just re-join it yourself?

Pretty sure it's legally a bit iffy but meh :p.
 
matdom said:
Anything from the street cabinet to your master socket BT responsibility, anything from your master inside is yours.
Say your line is dead and dont know why.
Click to expand...

THIS. So if I am reading this right. If you claim ignorance......no charge your way?
 
Depending how good are you at telling porkies and how good the Openreach engineer is feeling on the day (This can be helped by offering coffee and biscuits) you won't be charged.

I had a similar thing happen to me last year. The builders who were re-roofing managed to power saw the drop cable near the junction box. They then joined it back together using block connectors and insulation tape but I paid them £150 less for the work (That's how much Openreach charge to replace the drop cable).

My broadband and landline was alright (high sync and download speeds) until we had a spell of terrible stormy weather and then my bb would cut of and eventually my landline went dead. I called Plusnet and they arranged an Openreach engineer to visit and after tests on my line, green box etc they saw the join in the drop cable and laughed. The engineer said "I have never seen anything like that in my life."

He called a guy with a cherry picker van and waiting 40 mins for him to arrive they replaced the cable and I wasn't charged by Plusnet who by the way charge 10% of the Openreach fee iirc.

I'm quite sad but took pics from my CCTV whilst they were doing the work lol

7_qULPX-JBxHHDOYRXfgMjSTG1rJcqIqevEWrZ0gico=w720-h480-no
 
Last edited:
Sky currently DON'T charge for any Openreach visit so you'll be fine. Report fault (which likely throw a CE fault) and they'll arrange an engineer.
 
Could you not just use a little chocolate block type connector and wrap a bag/tape round it?
I did that when the Sky idiot cut through my extension cable line
 
You must log in or register to reply here.
Back
Top Bottom