bt phone line help

[ants83]

my bt line cut out in
the middle of a call i have rang they say the line is ok but i cant get a tone on the phone and the internet doesn't work. tried to use only the master socket but no luck there.the neighbours lines are ok. could any help me here?thanks

 

[mad_allan]

It will be a problem in the exchange/cabinet. Get them to book a fault and send a tech. If both ADSL and DEL (Line) is down, it will be an issue with them.

 

[molar]

If youve got a BT NTE5 master socket (front plate splits in two) then unscrew it and remove the bottom half. This disconnects any extension wiring and reveals a master socket inside it. Plug a phone that you know works into this socket. If you get a dial tone then you have a problem with your extension wiring. If you don't then the problem lies with BT. Simple!

 

[Scottland]

With this weather, it could well be a line fault of some description. If no dial tone call BT (once you've checked your equipment is ok), 0800 800 151 IIRC.