BT router iffy sometimes

Cheetah Designs · 10 Oct 2015 at 10:25

Every couple of days my BT broadband will play up and only allow some devices access to the internet where others get a "Limited connection".

Normally if I reset the router a couple of times it comes back to life but this is really annoying.

How can i diagnose this issue?

K.C. Leblanc · 10 Oct 2015 at 10:57

Are they wireless clients or wired. Do you have any switches of any other network kit?

Is you wireless channel set to auto or have you fixed it?

Orcvader · 10 Oct 2015 at 12:08

As well as the above, which BT router are you using?

Cheetah Designs · 10 Oct 2015 at 12:52

Its a BT Home Hub 5.

All wireless clients. Wireless channel is set to Auto.

Craig321 · 10 Oct 2015 at 12:59

My parent's HH5 had the same issue. Switched 5GHz wireless off and it's solid now.

On Holiday · 10 Oct 2015 at 14:46

As above, HH5 gets incredibly flakey with serving WiFi with age..

Mine would disconnect a client every few minutes.

Cheetah Designs · 10 Oct 2015 at 15:03

Craig321 said:
My parent's HH5 had the same issue. Switched 5GHz wireless off and it's solid now.

Does it matter that the devices in question are not connecting over 5Ghz?

Archeum said:
As above, HH5 gets incredibly flakey with serving WiFi with age..

Mine would disconnect a client every few minutes.

This is only a month old - at max.

moogle · 10 Oct 2015 at 15:03

My HH5 is rock solid with the 5GHz wifi. Is yours a Type A or Type B?

On Holiday · 10 Oct 2015 at 15:28

Have you tried disabling 5GHz as well as using the tool to find the least congested WiFi channel?

Cheetah Designs · 10 Oct 2015 at 16:16

moogle said:
My HH5 is rock solid with the 5GHz wifi. Is yours a Type A or Type B?

Type A?...what's the difference?

Archeum said:
Have you tried disabling 5GHz as well as using the tool to find the least congested WiFi channel?

I haven't yet, but I will.

What tool do you suggest?

Craig321 · 10 Oct 2015 at 17:24

Cheetah Designs said:
Does it matter that the devices in question are not connecting over 5Ghz?

This is only a month old - at max.

Nope, my parents don't have any 5GHz devices and switching it off still stabilised it.

Oh yes, I also switched off that silly magic connect thing where you press something on the device, then on the router and it connects, rather than needing a WiFi password, so not sure if that helped as well.

moogle · 10 Oct 2015 at 20:07

Cheetah Designs said:
Type A?...what's the difference?

Thery're made by different manufacturers. I've got a Type B. The modem has been on for 2+ months now and I do get the odd occasion where it doesn't work and I have to disconnect/reconnect to the Wi-Fi but not every couple of days.

If I was having problems with my HH5 I'd be buying one of the ASUS RT-AC routers.

Cheetah Designs · 17 Oct 2015 at 10:06

So I switched of the 5Ghz band and it appears to have made it more stable, but as far as I am concerned, this isn't really an acceptable solution.

Turns out I did have devices on the 5Ghz band, so I find it annoying that I can't take advantage of this.