BT socket installation

RobDogDog

RobDogDog

RobDogDog

Associate
Joined
8 Aug 2011
Posts
2,078
Hi peeps,

Had BT round earlier as we've been having our phone and broadband dropping out to the point where both were unusable. The hub is in my bedroom as I connect it to my pic via Ethernet. There's a defunct network socket on my floor - my mum phoned me to ask if I use it which I don't... However I obviously used/use the one in the wall as my PC was connected to it. I was not home so my mum saw to them...

So I come back and BT have put the hub downstairs in the living room saying it is a better place for it. Well, no it's not. So I think "okay, fair enough. I'll reconnect it back to where it originally was". Only it now looks like they've disconnected not only the defunct socket, but the wall one as well as I no longer get broadband from the line that I previously did. Do we think that I'm right in thinking that they've just gone and disconnected the lines going into my room?
 
I would say yes.

What tends to happen is they will connect everything to the master unless you state you need it in another location so if you have extensions coming of it that are not going to be used a fair few installers wil just disconnect them.

This is why you really need to be there to over look what they are doing.

You could reconnect the other ones back up but for all you know they could have been what was causing the problems.
 
Sounds like Openreach have found the problem to be in your internal cabling and with the agreement of the customer have disconnected it in order to ensure a stable connection.
 
I wouldn't hold out much hope of them putting it back - like I say, they carried out the instructions of the customer. If what's been disconnected is an internal extension then that's not Openreach's problem.

If your internal telephone cabling isn't up to scratch then your best option will be to run an ethernet cable from the current hub location up to where your PC is.
 
Instructions to who though, you to your mother, or your mother to the 'engineer'? Like I said, Openreach won't put internal extensions back in because it isn't their responsibility. You might yet find that you get billed for having them removed depending on how the job was closed out.

Your best bet might be to connect the extension back yourself. There's guides on YouTube/websites found by Googling, or post back if you get stuck (with photos of the rear of the sockets).
 
Whip the front off the socket and connect it back up. Krone tool and a screwdriver is all you need. Just don't complain of the broadband not working to them again.
 
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