BT Superfast Fibre faster than upgrade Superfast Fibre 2 ?

jasonsony735 · 18 Feb 2019 at 11:11

BT Superfast Fibre faster than upgraded Superfast Fibre 2 ?

For the past 3 weeks on Super Fast Fibre my profile was set at 55mb down and 10 mb up

Anyway this morning I upgraded to super Fast fibre option 2 and my speed are now 49.30 mb Down max and 20 mbs up ?

Should I complain! its nice having a faster upload speed but sucks they dropped my download speed by 5mbs.

I should be able to get speeds of 60-70 mbs on my line no problem.

bremen1874 · 18 Feb 2019 at 11:23

Give it some time to settle. If it's still a problem in a week/10 days complain.

jasonsony735 · 19 Feb 2019 at 13:05

just spoke to BT and they say my line could take speed of 80MBPS and they have set my profile to max 49.30 & 18 Up & because they only need to guarantee I get a speed of 45mbps ! it is set to that! How do they even make up these profile caps for the line ? How is that even a loud when I had a profile of 55mbps on BT Super Fast Fibre 1 option ! Bit of a **** take really..... They could explain why its set as that but my guess is its set to that for everyone in the area to keep the network stable, Still doesn't make any sense when it says on there website option 2 that I am currently on will give me speeds of up to 67Mbps

So moving to Super Fast Fibre option 2 has deceased my speed by 5 Mbps and my upload Mbps has risen by 8MBPS !

zipp0r · 19 Feb 2019 at 22:14

bt have not set you to be capped at 49mbit. you were advised to wait a few days for the speed increase to apply properly.

Avalon · 20 Feb 2019 at 10:00

bremen1874 said:
Give it some time to settle. If it's still a problem in a week/10 days complain.

Was the above advice too difficult to follow? You have a 10 day training period, stop being a drama queen.

jasonsony735 · 20 Feb 2019 at 12:53

we will see what happens in 10days

Its not an issue its just the fact my speed was FASTER on the cheaper package than it currently is on the more expensive option advertised as being faster

IT Troll · 21 Feb 2019 at 00:43

Did you power off your modem/router for 30 minutes? It is quite common to have to do this for the sync speed to retrain to the new profile.

jasonsony735 · 27 Mar 2019 at 09:10

Don't know what happened but I reset my hub last night as I had to move the Hub and I am now getting 60mbps DOWN and 20MBPS UP Result with 8 PING So happy days . Maybe it just takes a good few weeks to sort itself out.

jasonsony735 · 27 Mar 2019 at 09:14

IT Troll said:
Did you power off your modem/router for 30 minutes? It is quite common to have to do this for the sync speed to retrain to the new profile.

Didnt know that

Its all sorted now , profile it about right now id say as my line would only take 70mbps max down

michty_me · 27 Mar 2019 at 14:09

Every time you change packages or ISP, your line will be reset to a basic interleaved profile. It can take a few days or weeks for the DLM to decide on the most stable for the line.